Summary
Overview
Work History
Education
Skills
References
Timeline
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Kristen Wesener

Gracemere,QLD

Summary

Proven leader in operational excellence and teamwork, I enhanced StoreLocal's profitability by implementing standardized procedures, leading to a significant revenue boost. With expertise in operations management and customer relations, I successfully onboarded multi-million dollar assets and improved sales team performance, showcasing innovation and a keen attention to detail.

Overview

11
11
years of professional experience

Work History

Operations Leader of StoreLocal

StoreLocal
02.2022 - Current
  • Leading a team of 14+ employees within a offshore sales centre in Fiji.
  • Oversaw the performance and development of 40 stores nationwide, implementing best practices and standardized procedures that lead to emprovement in customer satisfaction and in profitability.
  • Supervised staff recruitment, development, and retention initiatives for a high-performing team environment.
  • Efficiently Onboarded and Offboarding multi million dollar assists around Australia.
  • Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
  • Implemented CRM tools to better track and improve sales opportunities within the company
  • Review assists P& L reports and make changes accordingly
  • Consistently met Store KPIs contributing to a significant boost in revenue and overall team performance.
  • Supported and developed staff through targeted training and mentoring, enhancing team productivity and achieving a improvement in individual performance metrics
  • Recruited Staff in Fiji and also Australia to join our team.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue for all assists within the company

Store Manager of 3 StoreLoacals in Rockhampton

StoreLocal
02.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Consistently hitting KPIS monthly and maintaining a high level of customer service within the business
  • Remotely managing 2 Stores withing Rockhampton.

Store Manager

Butterfly Silver
02.2014 - 02.2017
  • Delivered exceptional customer service by addressing client needs promptly and professionally.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Coordinated repair services for customers' damaged or defective jewelry items thus ensuring timely resolution of issues leading to increased repeat business.
  • Continuously assessed store layout and visual merchandising displays, making adjustments as needed to enhance customer engagement and product appeal.
  • Led a team of sales associates to consistently meet and exceed monthly sales targets.
  • Selected merchandise collections based on market trends analysis to maximize sales potential within the community served by the store location.

Education

Remedial Therapy 1 & 2

Australian School of Natral Therapy
Brisbane, QLD
01.2003

High School Diploma -

The Cathedral College
Rockhampton, QLD
12.2001

Skills

  • Operational Excellence
  • Collaboration and Teamwork
  • Safety Management
  • Innovation and Creativity
  • Key Performance Indicators
  • Customer Relations
  • Management
  • Operations Management
  • Attention to Detail

References

Mary Pauga - National Training Manager at StoreLocal 

Phone: 0418143560


Sandra Rowcliffee - StoreLocal  Employee

Phone: 0348130360

Timeline

Operations Leader of StoreLocal

StoreLocal
02.2022 - Current

Store Manager of 3 StoreLoacals in Rockhampton

StoreLocal
02.2020 - Current

Store Manager

Butterfly Silver
02.2014 - 02.2017

Remedial Therapy 1 & 2

Australian School of Natral Therapy

High School Diploma -

The Cathedral College

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Kristen Wesener