Kristen Bertone
Coogee,WA
Summary
Passionate and dedicated professional with nearly a decade of experience in customer service and the beauty industry, thriving on communication and collaboration, always eager to work alongside others as part of a team. Excited to bring a creative approach to a dynamic organisation.
Overview
10
10
years of professional experience
Work History
Host/Colour Specialist
MECCA
08.2017 - Current
- Operated POS system proficiently to oversee sales, returns, online orders, and gift card activations.
- Provided exceptional customer service by promptly addressing enquiries, resolving concerns, and recommending additional products through upselling techniques.
- Collaborated with clients to craft bespoke looks tailored to their preferences.
- Supported and mentored new team members on effective selling strategies and best practices.
- Maintained store organisation and cleanliness to cultivate welcoming environment for customers.
- Stayed on top of store sales, payment policies, and security standards.
- Managed merchandise stocking, labelling, and arrangement to enhance visual appeal.
- Demonstrated outstanding attention to detail, verbal communication, and interpersonal skills.
Sales Assistant
CONNOR
02.2016 - 06.2017
- Adhered to established protocols to ensure smooth operations and deliver excellent service.
- Resolved customer concerns promptly, fostering loyalty through exceptional service experiences.
- Actively listened to and relayed customer needs to relevant teams, contributing to product improvement.
- Provided personalised assistance to customers to boost sales and overall satisfaction levels.
Junior/Assistant/Apprentice
RENO'S HAIRCARE
02.2014 - 08.2015
- Engaged customers in meaningful conversations to understand their unique styling preferences and provide exceptional customer service.
- Demonstrated proficiency in various hairstyling techniques and products, ensuring that customer needs are met with expertise and care.
- Provided tailored recommendations and services that reflected each client's individual needs, enhancing their overall experience.
- Maintained a tidy and welcoming workstation for pleasant customer interaction, paying attention to every detail for customer satisfaction.
- Conducted thorough consultations with clients to ensure their desires were understood and met effectively, fostering trust and loyalty.
- Monitored and ordered supplies to keep office well stocked, ensuring smooth operations and uninterrupted service delivery.
Education
High School Graduate -
IONA PRESENTATION COLLEGE
Mosman Park, WA2016
Skills
- Store operations
- Building Customer Loyalty
- Customer Service
- Store Organisation
- Creative Thinking
- Team Cooperation
Personal Information
Date of Birth: 15/11/1998
Timeline
Host/Colour Specialist
MECCA
08.2017 - Current
Sales Assistant
CONNOR
02.2016 - 06.2017
Junior/Assistant/Apprentice
RENO'S HAIRCARE
02.2014 - 08.2015
High School Graduate -
IONA PRESENTATION COLLEGE
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