Kristen Unwin
Melbourne,VIC
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
3
3
years of professional experience
Work History
Service Advisor
Melbourne City Toyota
Melbourne, Victoria
07.2024 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Updated databases with new and modified customer data.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
Service Advisor
City Kia
Richmond , Victoria
04.2023 - 07.2024
- Greeted customers and addressed their needs in a professional manner.
- Maintained records of customer interactions and transactions.
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Updated databases with new and modified customer data.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Front End Supervisor
Woolworths
Townsville, Queensland
10.2021 - 06.2022
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Trained new employees in customer service techniques and store policies.
- Resolved customer complaints in a professional manner.
- Ensured adequate staffing levels during peak business hours.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Education
Associate Diploma of Health Studies - Health
University of The Sunshine Coast
Sunshine Coast, QLD09-2021
Skills
- Customer Service
- Computer Skills
- CRM Software
- Repairs Scheduling
- Price Quoting
- Data Entry
- Quality Control
- Customer Retention
- Handling Customer Complaints
- Multitasking and Organization
- Attention to Detail
- Account Management
References
References available upon request.
Timeline
Service Advisor
Melbourne City Toyota
07.2024 - Current
Service Advisor
City Kia
04.2023 - 07.2024
Front End Supervisor
Woolworths
10.2021 - 06.2022
Associate Diploma of Health Studies - Health
University of The Sunshine Coast
Similar Profiles
Matthew LuratiMatthew Lurati
Sales Representative at Melbourne City ToyotaSales Representative at Melbourne City Toyota
Francesco BotticelliFrancesco Botticelli
Sales Consultant at Melbourne City ToyotaSales Consultant at Melbourne City Toyota
Zoila LeonZoila Leon
Office Manager at Toyota of Melbourne Platinumwerks Collision CenterOffice Manager at Toyota of Melbourne Platinumwerks Collision Center