Kristi Cavanagh

• Coordinating people and equipment to facilitate safe and efficient Ground Operations.
• Effectively communicate and engage with various stakeholders to ensure operational requirements are delivered timely and accurately.
• Make educated, well planned and considered decisions under pressure.
• Actively reduce controllable delays by identifying risk during aircraft turnaround.
• Execute adequate and appropriate response to OTP threats.
• Operate AMCO specific IT and communication systems and perform associated processes.
• Coordinate responses to medical emergencies and operational issues including disruptions.
• Accurate and timely delay coding.
• Source and disseminate all relevant operational information ensuring all relevant parties are informed of day-to-day operational changes.
• Processing and communicating the information that affects aircraft movement, receipt, and dispatch.
• Adhere to published precision timing schedules.
• Bay Planning

Employee of the month, Guest Services, 2005

Employee of the year, Guest Services, 2005

• Managed passenger inquiries, ensuring timely and accurate responses.
• Assisted in the preparation of travel documents for international flights.
• Resolved customer complaints in a timely manner while upholding company standards.
• Guided employees in handling difficult or complex problems.
• Issuing ticket refunds
• Employee of the month 2002