Kristie O'Brien

Temporary Operations assignment

• Established partnerships with local businesses to promote collaborative tourism experiences and packages.
• Mentored junior staff, fostering professional growth and enhancing team performance in service delivery.
• Streamlined operational processes related to tour coordination, resulting in improved efficiency and customer satisfaction.
• Negotiated favorable contracts with travel agents, hotels, transportation providers, and other suppliers to secure cost-effective deals for clients.
• Maintained strong relationships with stakeholders, ensuring open communication channels for seamless collaboration.
• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Managed daily operations of the tourism office, maintaining high levels of efficiency and organization.
• Led a team of tourism professionals, fostering an environment that promoted growth and development opportunities.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.

• Led travel sales initiatives, enhancing customer engagement and retention strategies.
• Developed customized travel packages based on client preferences and market trends.
• Analyzed sales data to identify opportunities for process improvement and revenue growth.
• Managed complex itineraries, ensuring seamless travel experiences for clients across diverse destinations.
• Expanded client base by consistently delivering exceptional service and fostering repeat business.
• Increased travel sales by developing and implementing innovative marketing strategies.
• Collaborated with team members to exceed sales targets and maintain a positive work environment.
• Stayed current on industry trends to provide knowledgeable advice and relevant recommendations to clients.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Helped customers with passport and visa applications.
• Organized memorable and exquisite travel itineraries and vacations for high-level client, and business executives.

• Attending travel trade shows across Europe, Managing and looking after Travel trade in Europe. To manage an industry facing marketing and communications plan to support business development. To work alongside and support third parties in relation to airline marketing, PR, trade and charter business. Participate in relevant company or regional initiatives. To ensure all Health and Safety regulations are adhered to.

• Long-term planning to create initiatives that further the company's overall goals.
• Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities.
• Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits.
• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
• Communicating with the board or other senior officials about shifting company priorities and projects.
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue.
• Identifying opportunities to expand or shift course in order to take advantage of changes in the market

• 24/7 Roster providing support to National Helpline. Managing 18 Team Leaders and 560 agents WFH.

• Assist with merchandising and maintain the checkout area to maximize impulse sales.Inventory supplies and complete restock of supplies on hand. Collaborate with all corporate functions to ensure program success (HR, IT, Payroll, Finance, etc).Provide support to the customer, including development of support automation tools.Apply project management to assist operational projects as assigned.Motivate, coach, mentor and develop frontline (hourly) staff.Ensure load quality, timelines, and work efficiency goals are met.Manage the development, tracking and reporting of annual MM/PS KPIs.Report all accidents and injuries in a timely manner.Plan, direct, control, and monitor the Operations department budget(s).Involved in the hiring process and customer meetings as necessary. Mentoring Tour Leaders and being Trip leader on guest tours.