Proven leader with a track record of mentoring and optimizing team performance at Greencross Pet Wellness Company. Excelled in recruitment, event coordination, and employee relations, enhancing intern program success. Skilled in recordkeeping and scheduling, demonstrating a results-driven approach with a focus on achieving strategic goals.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Veterinary Graduate & Intern Coordinator
Greencross Pet Wellness Company
Ringwood, VIC
01.2024 - 01.2025
Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
Coordinated meetings between managers and interns to discuss goals, objectives and expectations of the program.
Monitored interns' performance and evaluated their progress regularly.
Organized orientation sessions for new intern hires.
Answered inquiries from potential applicants regarding internship opportunities.
Provided guidance and support to interns throughout their program duration.
Collaborated with other departments to ensure a successful onboarding experience for new interns.
Maintained accurate records of all active internships and updated database accordingly.
Managed inventory and supplies to ensure materials were available when needed.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Maintained updated knowledge through continuing education and advanced training.
Updated and maintained databases with current information.
Completed day-to-day duties accurately and efficiently.
Inventory Manager
Greencross Pet Wellness Company
Frankston, Moorabbin, Mount Waverley & Werribee, Vic
01.2023 - 01.2024
Negotiated contracts with vendors while ensuring cost-effectiveness and adherence to company policies.
Prepared inventory for shipment by attaching tags and labels.
Negotiated with suppliers to secure favorable terms and improve supply chain efficiency.
Set up and maintained accurate item master data in the inventory management system.
Optimized warehouse layout to improve stock retrieval times and maximize storage space.
Identified opportunities to reduce cost and improve productivity.
Implemented bar coding system to identify location and quantities of requested items.
Adhered to all safety regulations when handling hazardous materials in compliance with OSHA guidelines.
Conducted regular inventory audits to verify stock levels and identify discrepancies.
Followed operational guidelines to properly unload and stock merchandise.
Managed relationships with third-party logistics providers to ensure efficient inventory handling and storage.
Examined levels of supplies and material to determine shortages.
Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Coordinated the disposal of obsolete or excess inventory in a cost-effective manner.
Established effective relationships with suppliers to ensure optimal service at competitive prices.
Senior Veterinary Nurse
Greencross Pet Wellness Company
Mount Waverley, Vic
05.2007 - 12.2022
Recorded observations and baseline measurements to maintain accurate medical records.
Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Performed routine laboratory procedures for hematology, urinalysis and serology.
Asked probing questions to understand concerns, answer questions and give guidance.
Coordinated with other professionals in the veterinary field to ensure quality patient care.
Helped maintain a clean, safe environment for all patients by following infection control policies.
Observed behavioral changes in animals that could indicate illness or injury.
Documented, logged and secured controlled drugs to properly fill prescriptions and administer medications.
Maintained patient records including medical history, lab results and progress notes.
Managed inventory levels of medications, equipment and supplies.
Cleaned surgical instruments according to established protocols.
Prepared tissue samples for submission to diagnostic laboratories for analysis.
Responded promptly to after-hours calls from clients concerning their pets' needs.
Monitored vital signs of animals during surgery and recovery periods.
Provided emergency first aid to sick or injured animals.
Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
Anesthetized animals and monitored anesthesia to foster compassionate care.
Performed laboratory tests such as urinalysis, fecal analysis, blood work and skin scrapings.
Followed precise feeding instructions and schedules for animals under care.
Operated x-ray machines and exposed radiographic films.
Trained new staff members on proper techniques for handling animals safely.
Assisted veterinarians with medical examinations, treatments and surgeries.
Prepared food to meet needs of animals under care with appropriate meals.
Kept abreast of new developments in veterinary medicine through continuing education courses.
Completed routine maintenance and repair.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Veterinary Nurse
Mitcham Pet Hospital
Mitcham, VIC
01.2005 - 08.2006
Provided nursing care to animals, such as administering medications and vaccinations.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Scheduled appointments for examinations and follow-up visits with veterinarians.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Maintained accurate medical records on all patients.
Reviewed pet records from daily visits and appointments, entering important data into system.
Operated x-ray machines and exposed radiographic films.
Prepared food to meet needs of animals under care with appropriate meals.
Counseled clients regarding preventative healthcare measures for their pets.
Restocked supplies used in daily operations of the clinic and hospital.
Assisted in surgery preparation by prepping instruments and equipment for use during surgery.
Assisted veterinarians in the examination of animals, including restraint and minor surgical procedures.
Adhered to safety standards while handling hazardous materials such as drugs and chemicals.
Maintained a clean and organized work environment, including kennels, exam rooms and treatment areas.
Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Office Worker
B.H. Fitzgerald Insurance Broker
Ringwood, Vic
01.1998 - 04.2002
Handled incoming and outgoing mail and packages, including preparation for shipping.
Delivered messages and ran errands.
Assisted with preparing and editing company correspondence and presentations.
Typed, formatted and edited correspondence and other documents.
Monitored incoming messages on voicemail system ensuring prompt response times.
Processed invoices, purchase orders, expense reports, and other financial documents.
Performed general clerical duties such as photocopying, faxing, mailing.
Supported bookkeeping tasks such as invoicing and expense tracking.
Copied, sorted and filed records of office activities and business transactions.
Maintained confidentiality of sensitive information and documents.
Maintained filing systems, both electronic and physical, for easy document retrieval.
Sales Assistant
Collins Booksellers
Chirnside Park, VIC
11.1999 - 05.2000
Prepared merchandise for purchase or rental.
Watched for and recognized security risks and thefts to prevent or handle situations.
Handled returns and exchanges according to company policies.
Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Processed special orders for out-of-stock items when necessary.
Ticketed, arranged and displayed merchandise to promote sales.
Cleaned shelves, counters and tables to maintain organized store.
Greeted customers and provided assistance with product selection.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Greeted customers to determine wants or needs.
Veterinary Nurse
Wandin Vet Clinic
Wandin, Vic
01.1990 - 09.1997
Performed routine laboratory procedures for hematology, urinalysis and serology.
Provided nursing care to animals, such as administering medications and vaccinations.
Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Offered medical advice and support to families to assist geriatric and terminally ill pets.
Scheduled appointments for examinations and follow-up visits with veterinarians.
Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
Maintained accurate medical records on all patients.
Reviewed pet records from daily visits and appointments, entering important data into system.
Operated x-ray machines and exposed radiographic films.
Recorded food intake and monitored weight gain and loss in patients.
Prepared food to meet needs of animals under care with appropriate meals.
Counseled clients regarding preventative healthcare measures for their pets.
Restocked supplies used in daily operations of the clinic and hospital.
Assisted veterinarians in the examination of animals, including restraint and minor surgical procedures.
Delivered excellent service to pet owners to drive repeat business.
Provided emotional support to pet owners dealing with difficult diagnoses or treatments.
Monitored debtor accounts for changes in status or payment arrangements.
Provided timely feedback on collection efforts to management.
Answered customer questions regarding account discrepancies or problems.
Dental Nurse
Lilydale Dental Surgery
Lilydale, VIC
06.1989 - 10.1989
Maintained patient records, including medical histories, dental charts and x-rays.
Organized patient appointment schedules while managing cancellations or rescheduling requests.
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Instructed patients on dental hygiene and oral care by demonstrating effective flossing and brushing techniques and recommending quality oral care products.
Provided instruction to patients on proper oral hygiene techniques.
Selected and prepared tools used for procedures by sanitizing and arranging.
Instructed patients on postoperative home care instructions.
Performed routine lab tasks such as making impressions of teeth or taking x-rays.
Education
RECOVER Instructor - CPR - Veterinary Medicine
RECOVER
Melbourne, VIC
09-2021
Bachelor of Veterinary Technology - Veterinary Medicine
Charles Sturt University
Wagga Wagga, NSW
11-2019
Diploma of Nursing - Human Medicine
Healthskills Australia
Nunawading, VIC
12-2014
Advanced Certificate in Veterinary Nursing - Veterinary Medicine
Box Hill Institute of TAFE
Melbourne, VIC
12-1992
Skills
Strong leadership
Mentoring and coaching
Employee relations
Task delegation
Recruitment and selection
Recordkeeping
Scheduling and calendar management
Event coordination
Accomplishments
Student Nurse of the Year - 2019
RECOVER Instructor - 2021
Certification
Radiation License
Fear Free Certification
EN Registration #NMW0001900123
Registered Veterinary Technician #27224
Mental First Aid Officer
References
References available upon request.
Timeline
Veterinary Graduate & Intern Coordinator
Greencross Pet Wellness Company
01.2024 - 01.2025
Inventory Manager
Greencross Pet Wellness Company
01.2023 - 01.2024
Senior Veterinary Nurse
Greencross Pet Wellness Company
05.2007 - 12.2022
Veterinary Nurse
Mitcham Pet Hospital
01.2005 - 08.2006
Sales Assistant
Collins Booksellers
11.1999 - 05.2000
Office Worker
B.H. Fitzgerald Insurance Broker
01.1998 - 04.2002
Veterinary Nurse
Wandin Vet Clinic
01.1990 - 09.1997
Dental Nurse
Lilydale Dental Surgery
06.1989 - 10.1989
Radiation License
Fear Free Certification
EN Registration #NMW0001900123
Registered Veterinary Technician #27224
Mental First Aid Officer
RECOVER Instructor - CPR - Veterinary Medicine
RECOVER
Bachelor of Veterinary Technology - Veterinary Medicine
Charles Sturt University
Diploma of Nursing - Human Medicine
Healthskills Australia
Advanced Certificate in Veterinary Nursing - Veterinary Medicine
Box Hill Institute of TAFE
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