Kristian Mahony
QLD
Summary
An accomplished National Manager successful coordinating processes and activities running parallel nationwide. Maintained equilibrium for efficiency organisation wide. Manage & work harmoniously in matrixed workforces and enforce organisational standards to deliver quality and efficient results. Recruit, train and develop staff and introduce new technologies and systems to enhance organisational productivity. Forward-thinking Senior Manager adept at managing teams of 500+ employees with 8 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
National Manager, People & Performance
Cash Converters
01.2021 - 11.2023
- Collaborated with state operations managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Evaluated hiring, firing, and promotions requests.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Implemented productivity benchmarks across all departments to maximize company revenue.
National Senior Human Resources Business Partner
Cash Converters
03.2019 - 03.2021
- Accountable for HR functions across 70+ (850+ FTE) stores.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept employee handbook current.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Coordinated technical training and personal development classes for staff members.
- Met with employees annually for progress reviews and performance assessments.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Advised senior management on organizational development and change management initiatives.
- Instructed senior leaders on appropriate employee corrective steps.
Human Resources Business Partner
Cash Converters
03.2017 - 03.2019
- Accountable for HR functions across 20+ (150+ FTE) stores.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Advised senior management on organizational development and change management initiatives.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Regional Operations Manager
Cash Converters
10.2015 - 03.2017
- Accountable for total operations of 10 stores in Queensland.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Traveled to over 6-8 locations per week to manage each store and perform reviews of individual managers and employees.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Enforced compliance with local, state and federal regulations and company standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
AustClean
10.2011 - 09.2014
- Developed and implemented strategies to increase sales and franchise growth.
- Managed budget implementations, franchise performance reviews, training, schedules, and franchisee agreement negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and industry strong systems.
- Drove year-over-year business growth (from 12 franchises to 29) while leading operations, strategic vision, and long-range planning.
- Analysed market trends and competitor activities to create competitive advantages.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Regional /State Operations Manager
Rebel Sport
04.2007 - 09.2011
- Accountable for total operations of 34 stores QLD/NT (450 FTE), $380M Revenue, $45M+ NPAT (UP 20% over 4 years from 2007-2011)
- Successfully lead the integration of 'best practices' between the Rebel Sport and Amart Allsports brands in Queensland.
- Boosted revenue through successful marketing, service & performance optimisation strategies.
- Tracked performance to identify deficiencies and adjust management strategies.
- Administered budgets with sound cost control plans and expense tracking systems.
- Coordinated staff development plans to build empowered, confident and knowledgeable team.
- Developed communications materials to promote organisational plans and initiatives.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Partnered with senior staff to develop annual and quarter plans and budgets.
Store Manager
Rebel Sport
02.2005 - 04.2007
- Lead total operational function of $5M revenue, $500k NPAT (delivered an NPAT operating increase of 50% in 2 years)
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Regional Training & Development Manager
Rebel Sport
04.2002 - 01.2005
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Conducted training courses and prepared videos for long-term use.
- Implemented new learning strategies depending upon employees' skill levels.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Managed new employee orientation training process for more than [Number] employees each year.
- Trained new hires to perform cross-training exercises with experienced workers.
- Coordinated technical training and personal development classes for staff members.
Education
Advanced Course Facilitator -
DiSC Australia
2021
Certificate II - OHS Return To Work Coordinator
OHSA
2018
Diploma - Retail Management
Frontline Retail Training Solutions
2005
Certificate IV Frontline Management -
Frontline Retail Training Solutions
2004
Certificate IV TRAINING & ASSESSMENT (TAE) -
Frontline Retail Training Solutions
2003
Skills
- Team Management
- Strategic Planning
- Project Management
- Business Development
- Decision Making
- Customer Relationship Management
- Analytical Thinking
- Cross-functional Collaboration
- Leadership Development
- Performance Management
- Conflict Resolution
Accomplishments
- DISC PROFILE – Influence / Dominance
- ACCOMPLISHMENTS
- Rebel – Footwear Steering Committee Rep
- Rebel – Hardgoods Steering Committee Rep
- Rebel – Licensed Steering Committee Rep
- Rebel – Leadership Mastery co-facilitator
- Rebel – Workforce Optimisation Workforce Rep
- AustClean – Co-Founder 2010
- Cash Converters – National Performance Management Platform & Process project lead 2020
- Cash Converters – National Performance Effectiveness Talent Mapping process lead 2021
- Cash Converters – People Training & Development process implementation lead 2022
Additional Information
- AWARDS , ARA – AUS Young Retailer of the Year finalist 1998
- Rebel - Store Manager of the Year 2006
- Rebel -Regional Manager of the Year 2008
- Rebel – National Contribution & Team Player of the year 2011
- Cash Converters – People & Culture – Brand values champion of the year - 2021
Timeline
National Manager, People & Performance
Cash Converters
01.2021 - 11.2023
National Senior Human Resources Business Partner
Cash Converters
03.2019 - 03.2021
Human Resources Business Partner
Cash Converters
03.2017 - 03.2019
Regional Operations Manager
Cash Converters
10.2015 - 03.2017
General Manager
AustClean
10.2011 - 09.2014
Regional /State Operations Manager
Rebel Sport
04.2007 - 09.2011
Store Manager
Rebel Sport
02.2005 - 04.2007
Regional Training & Development Manager
Rebel Sport
04.2002 - 01.2005
Advanced Course Facilitator -
DiSC Australia
Certificate II - OHS Return To Work Coordinator
OHSA
Diploma - Retail Management
Frontline Retail Training Solutions
Certificate IV Frontline Management -
Frontline Retail Training Solutions
Certificate IV TRAINING & ASSESSMENT (TAE) -
Frontline Retail Training Solutions
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