Kristian Parisi

• Delivered regular reports detailing account activities, progress towards goals, and recommendations for further growth opportunities.
• Provided insightful feedback to management regarding customer preferences, contributing to the development of tailored offerings or improvements in existing productsservices.
• Coordinated with internal departments to ensure timely delivery of products or services, exceeding client expectations consistently.
• Identified potential business opportunities by analyzing market trends and conducting competitor analysis.

• Managed over 150 stores within the Western Victoria territory.
• Established successful store relationships by building rapport and maintaining consistent communication.
• Cultivated relationships with key accounts and group buyers in territory and provided support to drive sales volume.
• Geographically pre planned local and regional trips to reach maximum coverage rates around Western Victoria
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.

• Taking inbound retention enquiries from customers, brokers, and internal stakeholders to provide a retention offer that ensures customers keep their home lending with Commonwealth Bank.
• Ascertaining customers’ home lending needs and tailoring a retention offer that suits the client to retain their home lending.
• Work on project based pilots to trial new strategies to optimise retention rates
• Adhering to all risk and compliance call centre standards and liaise as appropriate with senior management to positively drive retention rates.

This role also consisted of a 2 month Team Leader Secondment

• Contacting customers who were in early arrears on their home loans, personal loans, credit cards and personal overdrafts to mitigate and reduce the CBA debt portfolio.
• Strategically negotiate with customers to create a tailored payment arrangement to clear arrears on their relevant product that benefits both the customer and the business.
• Adhere to the debt collection guidelines and the risk and compliance standards in the collections Contact Centre environment.