Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kristian Thorogood

Cranbourne west,VIC

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Canadian Bay Hotel
04.2023 - 02.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Customer Service Representative

Coles Supermarket
04.2021 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


Education

High School Diploma -

St Peters College
Melbourne, VIC
10-2024

Skills

  • Service excellence
  • Engaged listening
  • Logical evaluation
  • Data entry
  • Complaint handling

Certification

  • Parks & Gardens VET Course Certification || Training - [Timeframe]

Timeline

Customer Service Representative

Canadian Bay Hotel
04.2023 - 02.2024

Customer Service Representative

Coles Supermarket
04.2021 - 06.2023

High School Diploma -

St Peters College

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Kristian Thorogood