KRISTIE FARRER

• Maintaining friendly and professional customer interactions.
• Assisting customers with banking needs and enquiries.
• Referring customers to other banking departments for specialised services.
• Establishing and maintaining rapport with new and existing customers to increase satisfaction and loyalty.
• Presenting products and services to customers using in-depth knowledge to answer questions.
• Supporting tellers by processing a wide variety of transactions for personal and business customers involving withdrawals, deposits, payments.
• End of day branch closing and balancing procedures.
• Boosting employee morale through recognition programs that reward outstanding performance and exemplary service.
• Flexibility to support last minute changes, including additional hours, branch changes and Saturday relief.

• Prioritising daily deadlines, monitoring phone and email queues, investigating and resolving customer complaints / issues and escalations.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed to ensure personal and team KPI's are achieved.
• Recruiting and training new team members.
• Supporting, coaching and up-skilling new and existing team members.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Overseeing - Logistics, Harvest Planning / Production Planning, Retail, Wholesale, Export, Claims, Pricing, Invoicing, Public and Staff enquiries, Online Store

• Rostering and delegating weekly tasks within the team, prioritising daily deadlines, resolving customer complaints / issues, creating processing and logistics schedules for peak times / public holidays, creating & maintaining procedures, team member performance reviews, ensuring personal and team KPI’s are achieved.
• Recruiting and training new team members.
• Supporting / coaching and up-skilling new and existing team members.

• Logistics, Harvest Planning / Production Planning, Retail, Wholesale, Export, Claims, Pricing, Invoicing, Public and Staff enquiries, Online Store
• Customer Service (inbound / outbound calls), processing daily orders, maintaining customer relations, resolving customer complaints / issues, ensuring customer profiles are up to date, harvest – production planning to ensure the availability of all product lines, liaising with the various factories, prioritising daily deadlines, liaising with logistics companies regarding freight bookings / freight disruptions, Export documentation

• Customer Service (inbound / outbound calls), processing chilled and frozen orders, maintaining customer relations, resolving customer complaints / issues, monitoring stock levels in various warehouses, record keeping for promotions, liaising with factory staff regarding product availability, shipping and invoicing customer orders, maintaining accurate information in customer database, Export documentation.