Experienced Consultant and Team Leader in the agency nursing sector. I excel in building and maintaining strong client relationships to drive business growth and client satisfaction. I leverage my strong communication and interpersonal skills to understand client needs and deliver tailored solutions.
Overview
23
23
years of professional experience
Work History
Team Leader: Travel Nurse
Healthcare Australia
04.2021 - Current
Managed a team of up to 15 consultants, recruitment and administration staff, ensuring they were supported to meet KPI requirements in the regional, rural & remote agency nursing sector
Developed team members' skills through targeted coaching sessions, resulting in improved individual performance
Advertised for, recruited and onboarded internal staff to company requirements over a six month probationary period
Managed a state service line for a four month period to achieve over 830% growth in service line gross profit
Maintained excellent communication with clients throughout the placement approval process, addressing concerns and answering questions promptly
Managed key relationships with both external and internal stakeholders to ensure business success
Improved efficiency within the team by sharing best practices and contributing to training initiatives, policies and procedures
Ensured compliance with industry regulations, state specific requirements and company standards were maintained
Supported HR and Clinical Governance teams with incident investigation and external staff performance management
Performance management of direct reports including monthly KPI review meetings, probationary reviews, implementation and execution of performance improvement plans
Adapted to evolving industry trends and regulations, ensuring compliance and continued success in a competitive agency nursing market
Fostered a positive work environment by collaborating with team members, coordinating team events and contributing to a productive atmosphere
National Recruitment Consultant: Regional, Rural & Remote
Healthcare Australia
11.2018 - 03.2021
Managed end to end recruitment for agency nurses in the regional, rural and remote sector
Facilitated short term locum nursing placements in response to client demands
Managed travel, accommodation and specific placement logistics for candidates
Consistently met and exceeded financial KPIs to contribute to business success
Supported candidates whilst on placement through incident investigation and performance management items
Maintained state and placement specific compliance requirements for candidates
Supported junior team members with mentorship and guidance of agency nursing requirements in the regional, rural and remote nursing sector
Maintained a social media and Seek advertising presence to support brand awareness and recruitment of suitable candidates.
Managing Director / Business Owner
Event Solutions Darwin / Q Bar & Brasserie on The Avenue
01.2010 - 10.2018
Development of business plans, budgets, marketing strategy and human resource management
Completed tenders, quotes and budgets for various events, followed by the planning, successful execution and analysis of these events
Recruitment, training and human resource management of staff to develop a committed and skilled hospitality team
Coordination, planning and management of various events; including risk analysis, marketing of the event, supplier liaison for audio visual, equipment and logistical requirements, catering, timelines, compilation of detailed run sheets, guest list management and travel requirements
Client liaison before, during and following each event to ensures expectations were exceeded and establish repeat custom
Budget management to ensure financial viability of the event
Marketing, social media management and public relations.
Restaurant & Events Manager
Hanuman Restaurant
01.2008 - 01.2010
Restaurant & Events Manager
Char Restaurant Darwin
01.2006 - 01.2008
Restaurant Supervisor
The Boatshed Restaurant
01.2004 - 01.2006
Barista & Waitress
The Bellhouse Restaurant
01.2001 - 01.2004
Education
Cert III in Hospitality - Hospitality
Advanced College of Education
Darwin
01.2015
Bachelor of Arts - Mass Communication
Murdoch University
Perth, WA
11.2003
Skills
Analytical and critical thinking
Attention to detail
Mentoring and coaching of staff
Financial analysis
Complaint resolution
Relationship management
Clinical & HR investigation support
Client account management
Regulatory compliance
References
Referees provided upon request
Timeline
Team Leader: Travel Nurse
Healthcare Australia
04.2021 - Current
National Recruitment Consultant: Regional, Rural & Remote
Healthcare Australia
11.2018 - 03.2021
Managing Director / Business Owner
Event Solutions Darwin / Q Bar & Brasserie on The Avenue