Summary
Overview
Work History
Education
Skills
References
Timeline
StoreManager

Kristie Hewat

Bli Bli,QLD

Summary

Motivated Retail Manager with 7+ years of experience smoothly running stores and supervising staff.

Areas of expertise are customer service, stock management and product knowledge with merchandising techniques. Resourceful and forward-thinking with hard-working and creative mindset and excellent time management skills.

Overview

11
11
years of professional experience

Work History

Retail Sales Associate

TJX Companies TKMAXX
08.2023 - Current
  • Open Store Procedures
  • Greeting customers and helping with product questions, selections, and purchases.
  • Stocking merchandise, clearly labelling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checking pricing, scanned items, applied discounts, and printed receipts for customers.
  • Answering questions about store policies and addressed customer concerns.
  • Offering each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developing professional relationships with customers to increase loyalty, retention and rapport.
  • Delivering energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintaining clean sales floor and straightened and faced merchandise.
  • Monitoring sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
  • Strong organisational skills and attention to detail.
  • Tagging Apparel, Unpacking homewares for pallets of stock every day.
  • Quartley stocktake and monthly markdowns.
  • Prioritising helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Retail Store Manager

NURCHA
03.2016 - 04.2023
  • Open/Close Shop/Banking.
  • Managed Purchase Orders. Coordinate daily customer service operations (e.g. daily warehouse ordering).
  • Optimised store displays and appearance via strategic merchandising.
  • Maximised sales and minimised shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed store organisation, maintenance, and purchasing functions.
  • Upheld and communicated store programs (Square)
  • At all times, keeping the store organised, clean, and attractive to customers.
  • Track progress of weekly, monthly, quarterly and annual objectives with Marketing Sales Campaign.
  • Supervise and motivate staff to perform their best.
  • Handle complaints from customers.
  • Understand what health products do and benefit customer in store.
  • Make sure all employees adhere to company’s policies and guidelines. Act as our store’s representative and set an example for our staff.

Logistics Coordinator/Admin/Reception/ICT Support

Camelon ICT Solutions
04.2013 - 04.2015
  • Responsible for company logistics by managing inventory, storage, and transportation
  • Communicate effectively - liaising with clients, couriers and other operational departments. Scheduling incoming jobs & Apple certified technician to diagnose parts for repairs.
  • Built and established relationships with staff and clients.
  • Updated and maintained databases to track shipments and inventory.

Education

Associate of Arts - Graphic Design

Morningside College of Arts
Brisbane

Certificate - Responsible Service of Alcohol

RSA CERTIFICATE
Online
07.2020

Year 11 -

Immanuel Lutheran College - Maroochydore
Buderim, QLD
10.2001

Skills

  • Customer Service
  • Sales Experience
  • Visual Merchandising
  • Logistics coordination
  • Verbal and Written Communication
  • Delegate
  • Organisation
  • Sales Leadership
  • Customer & Vendor Relationships
  • Market Knowledge
  • Point of Sale Systems - Square/Pos
  • Decision-making skill
  • Strong multi-tasking
  • Database Management
  • Staff training and development
  • Team Building
  • Opening and closing procedures
  • Order Processing
  • Money Handling
  • Fitting Room Maintenance
  • Cash Register Operation
  • Phone Etiquette
  • Point of Sale Operation
  • Upselling Strategies

References

Jessie - TKMAXX  Manager

0437 432 347


Martin Sparks - Previous Nurcha Owner

0412 116 595


Kylie Halligan - Friend

0419 660 619

Timeline

Retail Sales Associate

TJX Companies TKMAXX
08.2023 - Current

Retail Store Manager

NURCHA
03.2016 - 04.2023

Logistics Coordinator/Admin/Reception/ICT Support

Camelon ICT Solutions
04.2013 - 04.2015

Associate of Arts - Graphic Design

Morningside College of Arts

Certificate - Responsible Service of Alcohol

RSA CERTIFICATE

Year 11 -

Immanuel Lutheran College - Maroochydore

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Kristie Hewat