Able to use initiative to maintain clean customer and staff areas
Redesigned wine storage with accompanying chart to expedite service within the restaurant
Made detailed menu notes to better assist staff with in-depth menu knowledge to improve service across the venue
Proactive at assuming appropriate control of situations when managers are otherwise indisposed
Proactive at identifying and resolving problems in a way that does not cause disruption to customer service
Ability to assist junior crew members during their training period
Able to take and process orders within strict timeframes
Work as a team member to deliver orders to customers in a timely fashion
Assist customers and other staff members and ask for help to answer questions I do not know the answer to
Ability to recognize when coworkers may be struggling with tasks or specific points of service and fill gaps where needed
Certification
Responsible Service of Alcohol, 01/01/22
COVID Marshal Training, 08/01/20
Cert IV Leadership Training, 04/01/21
Event Experience
BARTENDER, WILDLANDS FESTIVAL, 01/01/23
BARTENDER, HEAPS GOOD FESTIVAL, 01/01/23
BARTENDER, LANEWAY FESTIVAL, 02/01/23
BARTENDER, WOMADELAIDE FESTIVAL, 03/01/23
WAITSTAFF, COMIDA RESTAURANT (GLUTTONY), 03/01/23
Activities
Project Everest ventures virtual impact program November 2020 - consulted with a social enterprise
Project Everest ventures team leadership training program April 2021 - training to lead a team in-country, as well as general leadership and crisis management training
Temporary FOH assistant supervisor during a period of understaffing at The Strand Restaurant [January-March 2022]
World Challenge team 2017 - overseas trip with 15 classmates for 3 weeks, including a community project to assist a local kindergarten
Yr. 11 peer leader for yr. 8 care group [2017]
References
Thomas Dillon: VENUE MANAGER, Luma Bar and Restaurant
0430 112 384, thomas.dillon@accor.com
Cameron Tabe, EXECUTIVE CHEF, Luma Bar and Restaurant
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone