Kristie-Lee Johnson
Cairns,QLD
Summary
Ability to establish and maintain professional relationships, efficiently complete various duties whilst providing direct and personalised care to young people Well-educated individual with data integrity and client education talents. A communicative Care worker with a background spent working with culturally diverse individuals and recommending the best options for treatment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Youth Worker
Anglicare NQ
Cairns, QLD
12.2022 - Current
- Maintained a safe environment by enforcing rules and regulations set forth by the facility.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Directed activities to foster social and emotional development for at-risk youth.
- Monitored and documented the progress of each resident's mental health status.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Advocates for the rights of youth within the system while promoting self-determination principles at all times.
- Encouraged independent living skills such as budgeting, grocery shopping, meal preparation.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Coordinated referrals to community resource programs to provide additional and specialized support for youth.
- Prepared clients for self-management and decision-making responsibilities. Guided clients through transition to independent living within community
- Facilitated daily activities such as educational, recreational, and social skill development for youth.
- Maintained accurate records and documented client data in company databases. Documented child progress, reporting extreme changes in behavior.
- Worked closely with local schools to provide special accommodations related to academics or extracurricular activities for students living in residential care settings.
- Assisted in crisis management situations involving suicidal ideations or other dangerous behaviors from youth. Offered key emotional support to special needs youth.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Managed medication administration process for residents according to physician instructions.
- Developed positive relationships with residents through open communication, trust building, and role modeling.
Roster Coordinator
Home Heart & Health Care
Cairns, QLD
03.2022 - 12.2022
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Analyzed customer feedback surveys in order to identify opportunities for improvement.
- Analyzed data to identify trends in customer behavior and preferences.
- Issued work schedules, duty assignments and deadlines for Support Workers in the field.
- Facilitated communication between different departments in order to resolve issues quickly.
- Enhanced performance through collaboration with diverse teams.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Delegated work to staff, setting priorities and goals.
- Maintained open communication with team members and stakeholders, resulting in successful roster outcomes.
Disability Support Worker
Self Employed
Cairns, QLD
08.2020 - 06.2022
- Administration duties including but not limited to client accounts, invoicing and client records
- Maintaining confidential files and reports
- Attending and contributing in stakeholder meetings and implementing the measures discussed
- Liaising with clients, their families, education Support and Stakeholders in a professional manner while maintaining boundaries.
- Collaborated with other professionals to develop treatment plans for clients.
- Created detailed and individualized plans to best support patients.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
OFFICE MANAGER / DISABILITY SUPPORT WORKER
DEADLY HANDS ABORIGINAL AND TORRES STRAIT ISLANDER CORPORATIONS
11.2019 - 08.2020
- Administration duties including but not limited to client accounts and data entry
- Supporting young people with a disability in gaining life skills, personal care, scheduling and attending appointments
- Developing and maintaining relationships with clients of varied abilities, their families, staff (deaf and hearing impaired) and collaborating with service providers.
OUT OF COMMUNITY CARE RESIDENTIAL SERVICERESIDENTIAL CARE WORKER
MISSION AUSTRALIA
07.2017 - 07.2019
- Compiling case notes, particularly concerning a young person's file as required by Department of Child Safety, Youth and Women, complying with internal and external and reporting procedures
- Assisting with implementation of Case Plans, engaging with service providers and community organisations, as well as other stakeholders to attain positive outcomes
- Supporting young people in gaining life skills, making and attending appointments, personal care, gaining education, family and cultural connections
- Maintain knowledge of current policies and procedures in-house and with the Child Safety
- Domestic duties within the residence.
Education
Diploma - Community Services
Horizon 2
01-2024
BUSINESS COURSE -
DELIVERED BY ZOOM IN BUSINESS
01.2021
CERTIFICATE III BUSINESS -
DELIVERED BY PVS WORKFIND (BUSINESS NOW CEASED)
01.2014
DIPLOMA BEAUTY THERAPY -
01.2004
Skills
- Conflict De-Escalation
- Crisis Response
- Behavioral Interventions
- Youth Development
- Cultural Competency
- Special Needs Familiarity
- Advocacy
- First-Aid and CPR
- Risk Assessments
- Case Management
- Client Needs Assessment
- Individual Support Plans
- Incident Reports
- Behavior Support Plans
Certification
- Blue Card, 975269/4, 05/18/24
- NDIS Worker Screening Clearance, 3111404, 02/19/27
References
- Selena Johnson, Cultural Practice Advisor Cairns Child Safety Service Centre, 0428 114 157, selenajohnson@cyjma.qld.gov.au
- Glen Robinson, Case Coordinator OOHC, Anglicare NQ, 0400 733 323
Volunteer Experience
- Epic Assist - administration duties, assisting clients
- Woree Primary School - Class reading groups
- Scout Association of Australia-Volunteer Fundraising
- Mareeba Information and Support Centre-Casual Staff Relief Worker
Timeline
Residential Youth Worker
Anglicare NQ
12.2022 - Current
Roster Coordinator
Home Heart & Health Care
03.2022 - 12.2022
Disability Support Worker
Self Employed
08.2020 - 06.2022
OFFICE MANAGER / DISABILITY SUPPORT WORKER
DEADLY HANDS ABORIGINAL AND TORRES STRAIT ISLANDER CORPORATIONS
11.2019 - 08.2020
OUT OF COMMUNITY CARE RESIDENTIAL SERVICERESIDENTIAL CARE WORKER
MISSION AUSTRALIA
07.2017 - 07.2019
Diploma - Community Services
Horizon 2
BUSINESS COURSE -
DELIVERED BY ZOOM IN BUSINESS
CERTIFICATE III BUSINESS -
DELIVERED BY PVS WORKFIND (BUSINESS NOW CEASED)
DIPLOMA BEAUTY THERAPY -
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