Kristie-Lee Reynolds
Perth,Australia
Summary
Dedicated, client focused professional with history of meeting company goals utilising consistent and organised practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
Excellent reputation for resolving problems and improving customer satisfaction.
Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Mining Sales Specialist
Scania Australia
04.2019 - 09.2022
- Managing the operational after sales interface between Scania and the mining and resources customers within the region
- Manage the critical order process as related to mining and resource customer requirements
- Handling tier 1 client accounts as the preferred first point of contact for parts & service
- Provide input into and coordinate where applicable product range development to support the customer base.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Senior Parts Advisor & Warehouse Supervisor
Scania Australia
09.2017 - 09.2022
- Achieved “Customer First 2019” credit award for exceeding customer expectations
- Ensuring operations are run to maximise efficiency & profitability.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilisation and optimise processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept corporate departments and customers updated on critical shipments.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Collaborated with manufacturing and supply chain management.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Used and maintained knowledge of stock numbering system and properly categorised for easy access and organisation .
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Adhered to company guidelines for performance and compliance.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
Supervisor/Assistant Manager
Supercheap Auto
01.2013 - 08.2018
- Achieved Team Member of the Month and Year.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Set overall vision and provided team leadership.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximised sales and minimised shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
Cert IV Finance & Mortgage Broking Mentor Education - undefined
2020
Cert II Automotive Electrical Technology Polytechnic West - undefined
2017
Cert I Light Mechanical Automotive - undefined
Polytechnic West
Diploma WH - undefined
Alison Institute
2016
Skills
- Adaptability
- Analytical thinking
- SAP Ariba/Automaster
- Procurement
- Customer Relations Specialist
- Data Entry
- Inventory Management
- Mining Support
- Business Development Understanding
- Report Preparation
- Account Management
- Critical Thinking
- Problem-Solving Ability
- Multi-Line Telephone Operation
- Conflict Resolution
- System Implementation
- POS Systems and Ordering Platforms
- Administrative and Office Support
- Customer Needs Assessments
- Operational Efficiency
- Creative Solutions
- Customer Experience Improvement
- Great Time Management Abilities
- Conflict Resolution Techniques
- Market Trend Analysis
- Vendor Relationships
- Billing and Payment Processing
- Attending Multiple Customers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You can learn many things from children. How much patience you have, for instance.
Franklin P. Adams
Timeline
Mining Sales Specialist
Scania Australia
04.2019 - 09.2022
Senior Parts Advisor & Warehouse Supervisor
Scania Australia
09.2017 - 09.2022
Supervisor/Assistant Manager
Supercheap Auto
01.2013 - 08.2018
Cert IV Finance & Mortgage Broking Mentor Education - undefined
Cert II Automotive Electrical Technology Polytechnic West - undefined
Cert I Light Mechanical Automotive - undefined
Polytechnic West
Diploma WH - undefined
Alison Institute