Summary
Overview
Work History
Skills
Personal Information
Timeline
Generic
KRISTIE PETERSEN

KRISTIE PETERSEN

Ormeau,Queensland

Summary

Very Proactive hands on customer orientated professional, with over 10 years management and ownership experience.

Overview

25
25
years of professional experience

Work History

Retail Manager

Dusk Australasia
03.2024 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

MANAGER

Connor menswear
04.2023 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

MANAGER

SMOKEMART AND GIFTBOX
01.2022 - 04.2023
  • Led B2B sales initiatives, enhancing client relationships and driving revenue growth.
  • Led the team to achieve project goals, fostering collaboration and accountability.
  • Conducted weekly stocktakes to ensure accurate inventory levels.
  • Led the recruitment process to attract and secure top talent, enhancing team performance.
  • Developed and managed employee schedules to ensure optimal staffing levels and operational efficiency.

OWNER OPERATOR

APPLEJACKS
01.2015 - 01.2021

Jj's Coffee
01.2012 - 12.2015

ASSISTANT MANAGER

Outback Jack's
01.2012 - 01.2015

Woolworths
01.2007 - 12.2008

Cedar Avenue Early learning centre
01.2002 - 12.2006

Causeway Lake kiosk
01.2000 - 12.2006

Skills

  • Management
  • Team Building
  • Targets
  • KPIs
  • Stock Control
  • Customer Service
  • Rostering
  • Payroll
  • Banking
  • Opens
  • Closes
  • Waitressing
  • Barmaid
  • Food Prep
  • Food Handling
  • Cooking
  • Cleaning
  • Cash Handling
  • Childcare Assistant
  • Sales

Personal Information

Date of Birth: 05/25/87

Timeline

Retail Manager

Dusk Australasia
03.2024 - Current

MANAGER

Connor menswear
04.2023 - 03.2024

MANAGER

SMOKEMART AND GIFTBOX
01.2022 - 04.2023

OWNER OPERATOR

APPLEJACKS
01.2015 - 01.2021

Jj's Coffee
01.2012 - 12.2015

ASSISTANT MANAGER

Outback Jack's
01.2012 - 01.2015

Woolworths
01.2007 - 12.2008

Cedar Avenue Early learning centre
01.2002 - 12.2006

Causeway Lake kiosk
01.2000 - 12.2006
KRISTIE PETERSEN