KRISTIE PETERSEN
Ormeau,Queensland
Summary
Very Proactive hands on customer orientated professional, with over 10 years management and ownership experience.
Overview
25
25
years of professional experience
Work History
Retail Manager
Dusk Australasia
Coomera, QLD
03.2024 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
MANAGER
Connor menswear
Rockhampton
04.2023 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
MANAGER
SMOKEMART AND GIFTBOX
Allenstown, Queensland, Australia
01.2022 - 04.2023
- Led B2B sales initiatives, enhancing client relationships and driving revenue growth.
- Led the team to achieve project goals, fostering collaboration and accountability.
- Conducted weekly stocktakes to ensure accurate inventory levels.
- Led the recruitment process to attract and secure top talent, enhancing team performance.
- Developed and managed employee schedules to ensure optimal staffing levels and operational efficiency.
OWNER OPERATOR
APPLEJACKS
ROCKHAMPTON, Queensland, Australia
01.2015 - 01.2021
Jj's Coffee
01.2012 - 12.2015
ASSISTANT MANAGER
Outback Jack's
Rockhampton, Queensland, Australia
01.2012 - 01.2015
Woolworths
01.2007 - 12.2008
Cedar Avenue Early learning centre
01.2002 - 12.2006
Causeway Lake kiosk
01.2000 - 12.2006
Skills
- Management
- Team Building
- Targets
- KPIs
- Stock Control
- Customer Service
- Rostering
- Payroll
- Banking
- Opens
- Closes
- Waitressing
- Barmaid
- Food Prep
- Food Handling
- Cooking
- Cleaning
- Cash Handling
- Childcare Assistant
- Sales
Personal Information
Date of Birth: 05/25/87
Timeline
Retail Manager
Dusk Australasia
03.2024 - Current
MANAGER
Connor menswear
04.2023 - 03.2024
MANAGER
SMOKEMART AND GIFTBOX
01.2022 - 04.2023
OWNER OPERATOR
APPLEJACKS
01.2015 - 01.2021
Jj's Coffee
01.2012 - 12.2015
ASSISTANT MANAGER
Outback Jack's
01.2012 - 01.2015
Woolworths
01.2007 - 12.2008
Cedar Avenue Early learning centre
01.2002 - 12.2006
Causeway Lake kiosk
01.2000 - 12.2006