Summary
Overview
Work History
Skills
Accreditations
References
Certification
Timeline
Generic

Kristie Te Giffel

CLYDE NORTH,VIC

Summary

An enthusiastic, Real Estate professional and Licensed Estate Agent with over 22 years’ experience in the real estate industry. With strong acumen, I have experience working across property management, sales and administration departments and have a deep understanding of the industry and client’s needs. In recent years I have been Network operations manager for Stockdale & Leggo Corporate office providing support to the corporate team and franchisees, assisting with property management support, training, HR and event coordination and management. A self-directed team player, I am always willing to exceed work expectations to achieve high-quality and successful results. I thrive working in busy, high-volume environments. I am currently seeking an opportunity where I can showcase/adapt my skills, broaden my experience, increase my knowledge base, and be challenged in a new environment.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Network Operations Executive

Stockdale & Leggo
Mount Waverley , VIC
01.2022 - Current
  • Support CEO & Executive Management Team
  • Event Coordination & Management
  • Facilitate training for Stockdale & Leggo Network (in office & external events)
  • Onboarding New Franchisees
  • HR onboarding and training
  • Conduct regular reviews/audits to ensue compliance of Franchisees in legislative requirements and efficiencies
  • Management of monthly and annual network awards
  • Review current systems within Corporate Team and Stockdale &Leggo network, implement changes as required
  • Maintain stakeholder relationships and identify new opportunities
  • Diary management and coordination
  • Report preparation
  • Providing property management support across the 36-office network
  • Management of small rental portfolio
  • Daily management of multiple rental trust accounts
  • Complaint handling
  • Comprehensive knowledge of relevant legislation

BDM/Property Manager

All About Rentals
Officer , VIC
11.2020 - 01.2022
  • Negotiated contracts with potential clients and managed existing client relationships.
  • Analyzed market trends, competitor strategies, and industry developments to develop effective sales strategies.
  • Built strong rapport with clients through regular communication and relationship-building activities.
  • Portfolio Management of 50 properties
  • Client meetings with renters and RRP
  • Conducting inspections and preparing reports
  • Coordination of repairs and maintenance
  • Introduction of compliance for all rental properties
  • Increasing revenue by introducing incidentals for landlords
  • Preparation of VCAT application, file preparation and attendance
  • Implementing leasing appraisal packs for landlords to list properties
  • Rolled out highly effective marketing, leasing, and property management campaigns to meet client objectives for ensuring vacant properties have been quickly re-leased.

MANAGER, RESIDENTIAL PROPERTY MANAGEMENT

Stockdale & Leggo
Narre Warren , VIC
05.2015 - 06.2020
  • Rebuilding many of the systems and procedures
  • Daily banking and trust accounting
  • Portfolio Management of 200 properties
  • Client meetings with renters and RRP
  • Conducting inspections and preparing reports
  • Coordination of repairs and maintenance
  • Introduction of compliance for all rental properties
  • Increasing revenue by introducing incidentals for landlords
  • Preparation of VCAT application, file preparation and attendance
  • Managing and developing a team of two staff, including staff training, mentoring, and leadership
  • Implementing leasing appraisal packs for landlords to list properties
  • Rolled out highly effective marketing, leasing, and property management campaigns to meet client objectives for ensuring vacant properties have been quickly re-leased.

SENIOR PROPERTY MANAGER

Stockdale & Leggo
Narre Warren, Packenham, Drouin, VIC
05.2011 - 05.2015
  • Rebuilding many of the systems and procedures
  • Daily banking and trust accounting
  • Portfolio Management of 170 properties
  • Weekly meeting with rental team
  • Client meetings with renters and RRP
  • Conducting inspections and preparing reports
  • Coordination of repairs and maintenance
  • Market appraisals, new business, onboarding new clients
  • Increasing revenue by introducing incidentals for landlords
  • Preparation of VCAT application, file preparation and attendance
  • Managing and developing a team of two staff, including staff training, mentoring, and leadership
  • Implementing leasing appraisal packs for landlords to list properties
  • Rolled out highly effective marketing, leasing, and property management campaigns to meet client objectives for ensuring vacant properties have been quickly re-leased
  • Introduced a number of systematic administration controls, including action plan templates and client forms, and the implementation of a staff procedure manual for training purposes.

RENTAL DEPARTMENT MANAGER

Stockdale & Leggo
Narre Warren , VIC
03.2001 - 07.2011
  • Rebuilding many of the systems and procedures
  • Staff management and rostering
  • Weekly Payroll
  • Daily banking and trust accounting
  • Portfolio Management of 200 properties
  • Client meetings with renters and RRP
  • Conducting inspections and preparing reports
  • Coordination of repairs and maintenance
  • Increasing revenue by introducing incidentals for landlords
  • Preparation of VCAT application, file preparation and attendance
  • Managing and developing a team of two staff, including staff training, mentoring, and leadership
  • Implementing leasing appraisal packs for landlords to list properties
  • Rolled out highly effective marketing, leasing, and property management campaigns to meet client objectives for ensuring vacant properties have been quickly re-leased

Sales Consultant

Stockdale & Leggo
Narre Warren, VIC
10.2006 - 06.2007
  • Generated sales leads and qualified leads
  • Made preparations for sales meetings
  • Conducted sales appraisals
  • Implemented marketing materials
  • Conducted open for inspections
  • Managed auction campaigns
  • Database management
  • Prepared and wrote contracts
  • Presented offers
  • Sale file management, final inspections, settlements
  • Attended and managed vendor meetings.

Skills

  • Leadership
  • Client Relations
  • Time Management
  • Great Communication Skills
  • Network Support for Franchisees
  • Office Management
  • Residential Property Management
  • Rent Roll Management & Control
  • Monthly Reporting
  • Rental Trust Accounting
  • Business Development
  • Leasing Negotiations
  • Risk Management
  • Event and Training Management and Coordination
  • Stakeholder Engagement
  • Mentoring/Training
  • Problem-Solving, Negotiation and Conflict Resolution
  • Analytical thinker with ability to easily identify problems, apply logic and reason, and find solutions

Accreditations

  • Awarded Stockdale & Leggo Property Management Excellence Award (2017)
  • Awarded Stockdale & Leggo Property Manager of the Year Award (2016)

References

  • Charlotte Pascoe, CEO, Stockdale & Leggo, 0417 064 144
  • Keith Sloan, Licenced Estate Agent, (Former Director of Stockdale & Leggo), 0409 708 706

Certification

Certificate IV in Property Services 2016

Australian School of Business & Law

Agent Representative 2001

Chisholm TAFE, Victoria

V.C.E. Certificate

Timeline

Network Operations Executive

Stockdale & Leggo
01.2022 - Current

BDM/Property Manager

All About Rentals
11.2020 - 01.2022

MANAGER, RESIDENTIAL PROPERTY MANAGEMENT

Stockdale & Leggo
05.2015 - 06.2020

SENIOR PROPERTY MANAGER

Stockdale & Leggo
05.2011 - 05.2015

Sales Consultant

Stockdale & Leggo
10.2006 - 06.2007

RENTAL DEPARTMENT MANAGER

Stockdale & Leggo
03.2001 - 07.2011

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Kristie Te Giffel