Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristie Wardlaw

Clarkson,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy

Overview

21
21
years of professional experience

Work History

Remedial Massage Therapist

Peace In A Pod
04.2019 - Current
  • Supported injury recovery for athletes, implementing targeted sports massage therapies.
  • Maintained detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
  • Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Treated on average 5-8 clients daily

Cleaner

Sub Contractor
01.2016 - 03.2019
  • Industrial, commercial, residential and new build cleans
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Strengthened teamwork within cleaning staff by actively communicating updates on tasks completed or pending work requirements.

Night Shift Filler

Coles Supermarket
07.2014 - 01.2017
  • Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
  • Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
  • Streamlined restocking process by collaborating with fellow team members to complete tasks efficiently.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Reception Manager

Louie's Flyscreens
01.2004 - 05.2014
  • Responded to inquiries from callers seeking information.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Increased customer satisfaction by promptly addressing enquiries and resolving issues through a proactive approach.
  • Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
  • Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
  • Optimized appointment scheduling to maximize productivity while minimizing conflicts or double bookings.
  • Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Completed weekly payroll for 15 employees.
  • Use of Microsoft office and MYOB Programs
  • Managed 30+ incoming calls, emails and faxes per day from customers and suppliers

Education

Advanced Certificate - MYOB Accounts And Payroll

Joondalup Tafe
Joondalup, WA

Advanced Diploma - Remedial Massage

Australian Institute of Fitness
Perth, WA
09.2016

Skills

  • Client consultation
  • Client Records Maintenance
  • Calendaring Software
  • Customer Service
  • Phone and Email Etiquette
  • Multitasking and Organization
  • Administrative Procedures
  • Effective Communications
  • Team Collaboration
  • Organization skills
  • Time Management
  • Data Entry

Timeline

Remedial Massage Therapist

Peace In A Pod
04.2019 - Current

Cleaner

Sub Contractor
01.2016 - 03.2019

Night Shift Filler

Coles Supermarket
07.2014 - 01.2017

Reception Manager

Louie's Flyscreens
01.2004 - 05.2014

Advanced Certificate - MYOB Accounts And Payroll

Joondalup Tafe

Advanced Diploma - Remedial Massage

Australian Institute of Fitness

Similar Profiles

CREATE PROFILE
Kristie Wardlaw