Kristin Miller
Dianella,WA
Summary
Dynamic professional with a proven track record at YMCA, excelling in program coordination and youth engagement. Skilled in customer service and personalized instruction, I foster relationships and adapt lessons to enhance participant growth. Committed to safety and continuous learning, I effectively implement feedback to improve program offerings and participant satisfaction.
Overview
2026
2026
years of professional experience
Work History
Swim Instructor
Private Practice
2025 - Current
- Designed and implemented individualized swim lesson plans for diverse age groups.
- Assessed swimmer progress and adjusted instruction techniques to enhance skill development.
- Ensured safety protocols during lessons, maintaining a secure learning environment.
- Mentored junior instructors on best practices for teaching swimming techniques.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
Administrator
MyVista
2020 - 2025
- Streamlined administrative processes to enhance operational efficiency.
- Managed scheduling and coordination of staff meetings and departmental events.
- Developed training materials for new employees, improving onboarding experience.
- Maintained accurate records and documentation in compliance with regulatory standards.
- Implemented office management systems to optimize resource allocation and workflow.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
Travel Consultant
Flight Centre Travel Group
2008 - 2020
- Crafted tailored travel itineraries based on client preferences and budget constraints.
- Provided expert advice on destinations, accommodations, and transportation options.
- Resolved client inquiries and issues with efficient problem-solving techniques.
- Built and maintained strong client relationships through personalized service.
- Mentored junior consultants to enhance product knowledge and customer service skills.
- Streamlined booking processes to enhance operational efficiency and reduce turnaround time.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Sales Consultant
Harvey Norman
2003 - 2008
- Developed tailored sales strategies to meet diverse customer needs and preferences.
- Implemented customer feedback mechanisms to improve service delivery and satisfaction levels.
- Executed merchandise displays aligning with brand standards to maximize visual appeal.
- Resolved customer inquiries efficiently, maintaining high satisfaction levels throughout the shopping experience.
- Collaborated with management to streamline operational processes, improving overall store efficiency.
Program Coordinator
YMCA
2001 - 2003
- Developed and implemented engaging youth programs to foster personal growth and community involvement.
- Coordinated logistics for workshops and events, ensuring seamless execution and participant satisfaction.
- Established partnerships with schools to promote awareness of available programs and services.
- Increased participant retention by continuously seeking feedback from youth and incorporating their suggestions into future programming.
- Championed positive youth development by emphasizing the importance of goal-setting, self-reflection, and personal responsibility.
- Strengthened academic, social and physical education program offerings for area youth.
- Organized special events and activities to boost youth engagement and improve lives of at-risk children.
Education
Certificate III - Tourism
Travel And Tourism
Cannington, WACertificate III - Health Administration
Business Medical Administration
First Aid And Resuscitation -
Royal Lifesaving
Certificate III -
Royal Life Saving
Swimming InstructorSkills
- Customer service
- Child supervision
- Creative thinking
- Professionalism and punctuality
- Relationship building
- Adaptability and dependability
- Continuous learning attitude
- Rule enforcement
- Student and class monitoring
- Age-appropriate lessons
- Parent communication
- First and CPR instruction
- Private swim lessons
- File and record management
- Personalized instruction
- Adaptability in teaching
- Group instruction
- Safety rules enforcement
- Feedback evaluation
Timeline
Swim Instructor
Private Practice
2025 - Current
Administrator
MyVista
2020 - 2025
Travel Consultant
Flight Centre Travel Group
2008 - 2020
Sales Consultant
Harvey Norman
2003 - 2008
Program Coordinator
YMCA
2001 - 2003
Certificate III - Tourism
Travel And Tourism
Certificate III - Health Administration
Business Medical Administration
First Aid And Resuscitation -
Royal Lifesaving
Certificate III -
Royal Life Saving