Kristin Huata
Botany
Summary
An enthusiastic and reliable initiator whose diverse range of experience contributes to the team's successes and fosters a harmonious working environment. Committed to providing exceptional customer care and possessing an insatiable thirst for knowledge. Known for honesty, hard work, and drive for excellence.
Overview
5
5
years of professional experience
Work History
Customer Service and Logistics Specialist
Carewell Health
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Order Dispatch & Fulfillment: Assist with the receiving, unpacking, and stocking of products and equipment.
- Assist in picking, packing, and preparing orders for dispatch to customers,ensuring orders are accurately labelled and delivered in a timely manner.
- General Warehouse Management
- Document Creation & Maintenance (POP's)
- Warehouse & Customer Support: Provide general administrative support, including answering phone calls, responding to emails, and warehouse housekeeping.
- Collaborate with the sales and operations teams to ensure smooth workflow and order fulfillment. Assist with data entry, updating records, and maintaining accurate documentation for warehouse stock and processes.
- Assist in assembling, installing and servicing medical equipment at warehouse and local customers/sites when needed.
- Coordinate and manage event planning for anniversaries and other significant occasions.
Customer Service & Logistics Specialist
IMEI PTY LTD
08.2023 - 08.2024
- Purchasing
- Inventory Management
- Stock Level Maintenance
- Order Processing (Pick, Pack & Despatch)
- Product returns & Management
- Repairs & Loan Management
- Device Configuration
- Handling customer queries and support team as and when required
- Demonstrated language skills both verbally and written
- Accurate data entry with impeccable attention to detail
- Sound knowledge of MS Outlook, Word and Excel
- Administration and customer service skills
- Familiarity with mobile technology
- Mastery of the imei systems used to support our clients
Sign Maker and Installer
Signarama Liverpool
01.2022 - 09.2023
- Facilitated cross-departmental collaboration to meet project deadlines efficiently and maintain a seamless workflow
- Handled inbound and outbound calls, engaging with clients to ensure products met specified requirements
- Consistently provided exemplary customer service
- Managed stock inventory and supported production efficiency
- Created customized signage for clients, emphasizing high-quality construction and precise installation
- Upheld a tidy and well-organized shop environment to enhance customer experience and uphold safety standards
- Managed warehouse organization and cleanliness autonomously
- Prepared vinyl for application on various substrates, including weeding, trimming, and taping
- Applied vinyl on vehicle surfaces, such as doors, windows, and body panels, for partial or full colour changes
Shop Assistant
Shearer's Cook Bakery
01.2021 - 01.2022
- All opening/closing shifts consisted of meticulously cleaning the store, involving sweeping, mopping, and sanitizing windows and fixtures to maintain a high standard of cleanliness and order
- Engaged in light baking duties to prepare pies, managed general kitchen tasks, and created desserts for retail
- Handled a substantial volume of customers while remaining active throughout the day, often always on feet
- Efficiently managed incoming calls, processed orders, and provided customer service both in person and over the phone
- Managed various payment methods, such as cash, debit, and credit cards, utilizing a Point of Sale system for seamless transactions
- Conducted end-of-day financial reconciliations through cash counts
- Assisted customers by locating items, explaining product features, and enhancing their shopping experience to drive sales and satisfaction
- Collaborated with managers by aiding in daily checklists and addressing immediate requirements
Monitoring Operator
Calamity Monitoring
01.2020 - 01.2021
- Collaborating with other departments to uphold customer Key Performance Indicators (KPIs)
- Updating data on Excel spreadsheets
- Utilizing a complex security monitoring system
- Upholding comprehensive understanding of policies and security procedures to accurately record all alarms
- Effectively communicating information to relevant authorities in a composed and efficient manner
- Undertaking solitary long night shifts
- Handling phone calls within a call center setting
Education
CERT III - Signs and Graphics
TAFE NSW - ULTIMO
01.2018
Visual Design, Music (Gifted and Talented)
Northmead Creative and Performing Arts
01.2016
Skills
- Exceptional Customer Service Skills
- Immaculate Housekeeping Skills
- Increasing efficiency and productivity
- Time Management
- Conflict Resolution
- Warehouse management
- Cycle counting and Inventory restocking
- Team oversight and Problem-solving
- Distribution management
Timeline
Customer Service and Logistics Specialist
Carewell Health
08.2024 - Current
Customer Service & Logistics Specialist
IMEI PTY LTD
08.2023 - 08.2024
Sign Maker and Installer
Signarama Liverpool
01.2022 - 09.2023
Shop Assistant
Shearer's Cook Bakery
01.2021 - 01.2022
Monitoring Operator
Calamity Monitoring
01.2020 - 01.2021
Visual Design, Music (Gifted and Talented)
Northmead Creative and Performing Arts
CERT III - Signs and Graphics
TAFE NSW - ULTIMO
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