Kristin-Louise Overall

SEASONAL WORK

• Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
• Performed cash handling duties, provided change and balanced money at end of shift.
• Conducted routine maintenance checks on gaming machines, identifying any malfunctions or required repairs promptly.
• Promoted responsible gambling practices by monitoring guest behaviour and intervening when necessary.
• Participated in ongoing training sessions provided by the employer, continuously improving skills related to customer service, safety protocols, and gaming industry knowledge.
• Cashed out jackpots of up to $5000 and processed proper tax forms to uphold legal requirements.

WORKING HOLIDAY VISA

• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
• Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
• Enhanced inventory management by meticulously maintaining and organizing stock records.

• Served high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.

• Enhanced customer satisfaction by providing efficient and friendly service.
• Boosted sales by offering personalized recommendations based on customer preferences.
• Succeeded in upselling menu items through suggestive selling techniques, increasing overall revenue for the cafe.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.