Kristina Baker

I am a polite, outgoing person that thrives on challenges and works hard to achieve goals inside and outside of my work environment. Having been in hospitality for several years, I find that not only that I have developed good leadership, organizational and time management skills, I also work well within a team as we all as autonomously and will always strive to set a good example for those around me. I feel I always try to provide exceptional customer service and understand that a customer’s experience is of the utmost importance, whilst still ensuring the needs of the business/company are met. I have been lucky enough to be able to up skill my customer and client communication, by dealing with people from multicultural and diverse backgrounds. I enjoy creating a professional yet fun environment around me whilst being fair and honest. I am good at reading situations and quick thinking in conflict resolution. I am also very comfortable with seeking advice from co-workers and accepting responsibility. I am a quick learner and also very good with multi-tasking. With each role, I appreciate all opportunities to gain further knowledge, and am a fast learner. I am proficient in Microsoft Word, Outlook and Excel and would accept even the opportunity of an entry level role to further my career

• Ensure that the bar area is kept clean at all times.
• Responsible for the efficient dispensing and servicing of drinks (Inc. Cocktails) and food.
• Cash Handling including using H & L till systems, Eftpos and voucher processing.
• Assist in setting up and closing down the venue.
• Follow a very strict Customer Relations Policy.
• Communicating our services and facilities to customers.
• Dealing with any customer complaints in a professional manner and notifying management.
• Ensure that the customers' needs and requirements are met.
• Have a high standard of personal hygiene and grooming.
• Make sure all reasonable care is taken for the health and safety of myself, other employees and customers.
• To report and where possible, take action on incidents of accidents or damage.
• Attending group training sessions including Wine Knowledge, The Perfect pour beer training, Beer Knowledge, Barista training.
• Ensuring all sporting events were on in the correct areas and volume/atmosphere setting was at the correct level through a Crestron control panel and Nightlife music system.
• This role was extremely challenging, as I assisted in the newly built venue opening.
• Keen attention to detail
• During my time at The Duke they were awarded "Best New Venue 2015" at the AHA awards Food running in a 200+ seat restaurant, with an award winning chef.
• Assisting in set up for service and closing the venue.
• Organizing events (seating plans/decorations/staff allocations).
• Working the bar of a 300 capacity award winning sports bar and full TAB operations.
• Co-ordinating staff members (Break times/ Cleaning procedures).
• Ensuring all OH&S procedures were followed.
• Following a strict plan for fridge displays and ensuring this was followed by all.
• Training new staff members.
• Stock Control and rotation.
• Following very strict policies and procedures and training staff in these.