Kristina Carson
Brisbane,QLD
Summary
Seasoned Store Owner with over 18 years at The Store On Eagle, demonstrating exceptional skills in management and customer service. Achieved significant customer base growth through personalised assistance and strategic business networking. Excelled in inventory control and staff hiring, ensuring operational excellence and enhanced customer satisfaction. Detail focused.
Overview
23
23
years of professional experience
Work History
Store Owner
The Store On Eagle
05.2006 - Current
- Trained all staff in The Lott products and upselling
- Trained all staff in Translink products
- General day to day running of the business for 18 years
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
Newsagent Staff
Riverside News
11.2001 - 04.2006
- Sale of all lottery items and ongoing training on all new lottery products
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Stock ordering
- Merchandising
Education
BBA - International Business And Marketing
Queensland University of Technology
Brisbane, QLD11.2006
Skills
- Store operations
- Business Networking
- Store maintenance
- Financial Planning
- Business Administration
- Inventory Control
- Merchandise planning
- Employee Scheduling
- Operations Management
- Staff hiring
Timeline
Store Owner
The Store On Eagle
05.2006 - Current
Newsagent Staff
Riverside News
11.2001 - 04.2006
BBA - International Business And Marketing
Queensland University of Technology
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