Kristina Crncevic
MILL PARK
Summary
I am an ambitious Restaurant General Manager with proven track record of successful restaurant operations, food safety compliance, managing staff and increasing profits through daily operational excellence. Throughout the last seven years working as part of a large scale franchise, I have had extensive experience in operational management, inventory control and overseeing day-to-day operations of a successful restaurant. I offer various managerial qualities in which I have developed to lead dynamic teams in difficult restaurant settings to improve operations and profits. Throughout my tenure, I have maintained high standards of duties and have developed myself into the leader I am today.
Overview
7
7
years of professional experience
Work History
Restaurant General Manager
KFC Southern Restaurants
02.2022 - Current
- Managed all aspects of daily operations, including the overseeing of budgets, labour control and profit margins
- Controlling management and team member rosters to ensure labour targets are achieved
- Ensuring strategic decisions are made in terms of daily operations and the lead of the restaurant
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities
- Conducting processes of hiring and training new team members, as well as filling knowledge gaps of existing crew
- Maintained daily communication with management team, other restaurant managers and area coach to ensure effective operations and development
- Conducted health and safety training programs as well food safety audits in several restaurants
- Maintain organisation and coherence within the restaurant by implementation of KFC systems and tools
Area Coach of Operations
KFC Southern Restaurants
08.2024 - 09.2024
- Oversee daily operations of five restaurants, ensuring operations are run effectively daily
- Established a performance-driven culture by setting clear expectations and providing feedback to management teams
- Implementation of initiatives throughout all stores to increase operational effectiveness over time (speed, complaints)
- Provided coaching and mentoring to employees
- Establishing training and development programs to improve leadership within the restaurant
- Provide daily KPI reporting to restaurants
- Conduct analysis on restaurant P&L's and profit reports
- Communicated with vendors and third parties
Assistant Restaurant Manager
KFC Southern Restaurants
01.2020 - 02.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules and the hiring process of new team members
- Monitored daily cash transactions and reporting whilst communicating this to management team
- Improved staff culture through the implementation of recognition strategies
- Corresponded with my Restaurant Manager to ensure daily KPI's are achieved through effective shift running
- Maximized food quality standards by completing frequent checks
- Attended multiple training sessions and provided information back to management team and crew
Customer Service Team Member
KFC Southern Restaurants
09.2017 - 01.2020
- Maintained clean and orderly checkout areas by conducting cleaning activities to ensure restaurant was setup for customers
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently
- Addressing customer concerns and fast resolution strategies
- Strive for speed and daily KPI's of the store
- Provided training to new team members
- Engaged in store initiatives to improve profits and store culture
- Participated in multiple training and information sessions
Education
VCE -
St Helena Secondary College
Eltham North10-2020
Skills
- Operations management
- Inventory management
- Health & safety/food standard control
- Clear communication
- Customer engagement and support
- Staff scheduling
- Onboarding of new staff through training and development
- Leadership
- Capable thinking during tough decisions
Accomplishments
2023 - Restaurant General Manager - KFC Fawkner
- Decreased MAT turnover from 99% in 2022 to 46% in 2023
- Increased FTR from 99% in 2022 to 117% in 2023
- Developed 5 Shift Supervisors
- Raised $3,052 in donations for KFC Youth Foundation
- Achieved 3 At Standard Food Safety Compliance Checks
- Achieved speed by +9 in 2023
Timeline
Area Coach of Operations
KFC Southern Restaurants
08.2024 - 09.2024
Restaurant General Manager
KFC Southern Restaurants
02.2022 - Current
Assistant Restaurant Manager
KFC Southern Restaurants
01.2020 - 02.2022
Customer Service Team Member
KFC Southern Restaurants
09.2017 - 01.2020
VCE -
St Helena Secondary College
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