KRISTINA GAUNDAR
Luddenham,NSW
Summary
A dedicated Writing and Publishing graduate with a strong foundation in digital content creation, social media engagement, and audience-driven storytelling, developed through university coursework in communications. Gained hands-on experience in content development, data analysis, and stakeholder collaboration through roles in academic support and customer service, refining skills in communication and organisation. Actively involved in volunteer work, contributing to event coordination, community outreach, and advocacy efforts. Passionate about using digital storytelling and strategic communication to drive social and environmental change.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
KMART MOUNT DRUITT
Mount Druitt, NSW
03.2024 - Current
- Assisted with online order management and digital dispatch operations.
- Used MS software to track, analyze, and improve order fulfillment processes.
- Provided direct customer support and maintained a seamless online-to-in-store experience.
Volunteer
SUNRISE WESTERN SYDNEY INS
02.2015 - Current
- Assisted in event management, ticket handling, and digital communications.
- Contributed to social media promotions for events and community engagement.
Academic Support Officer
MACALLAN COLLEGE PTY LTD
Harris Park , NSW
03.2022 - 02.2024
- Created and edited digital content for student communications via email, website updates, and internal messaging.
- Managed and maintained data using Microsoft Excel, Word, and administrative platforms (rto.TEAMS, aXcelerate).
- Provided student support through digital channels, including email, phone, and Microsoft Teams.
- Collaborated with staff to improve engagement strategies and optimise digital communication.
Education
Bachelor of Arts - Communication (Writing & Publishing)
UTS
Sydney, NSW02-2025
High School Diploma -
St Marys Senior High School
St Marys, NSW01.2021
Skills
- Digital Content Creation – Developed skills in creating and publishing engaging digital content for the web, social media, and email through coursework in digital media and communication
- Social Media and Digital Marketing – Gained knowledge in social media strategies, content management systems, and digital marketing techniques through university projects and assignments
- Data Analysis and Research – Strong ability to monitor engagement metrics, track campaign performance, and report insights to optimize digital strategies
- Copywriting and editing – skilled in writing, editing, and proofreading content for digital platforms, ensuring consistency and audience engagement
- Software Proficiency – Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Canva, and basic Adobe Creative Suite for content creation
- Collaboration and communication – Strong verbal and written communication skills, with experience in working across teams and stakeholder engagement
Availability
Mon-Fri - 7AM - 6PM
References
Vishmi De Silva – General Manager, Macallan College
📧 vishmi.desilva@gmail.com | 📞 0478 717 297
Timeline
Customer Service Representative
KMART MOUNT DRUITT
03.2024 - Current
Academic Support Officer
MACALLAN COLLEGE PTY LTD
03.2022 - 02.2024
Volunteer
SUNRISE WESTERN SYDNEY INS
02.2015 - Current
Bachelor of Arts - Communication (Writing & Publishing)
UTS
High School Diploma -
St Marys Senior High School
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