Kristina Harvey
6A Robertson Close, New Auckland ,QLD
Summary
Proven Office Administrator with a track record of enhancing customer satisfaction and streamlining operations at Gladstone Window Cleaning. Skilled in Bookkeeping and Customer Care, adept at improving financial accuracy and client engagement. Demonstrated ability to manage time effectively, achieving significant results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Office Administrator
Gladstone Window Cleaning
Gladstone, QLD
04.2016 - Current
- Interacted with customers by phone, email, or in-person to provide information, manage bookings and issue invoices using 'The Customer Factor' software.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions. Including accounts receivable, accounts payable, online banking, bookkeeping, preparing financial statements and Payroll using Quickbooks accounting software.
- Prepare and lodge quarterly returns, including BAS, Superannuation, WorkCover and QLeave returns.
- Cleaning & housekeeping duties, including laundry, office cleaning and window cleaning.
Receptionist Administrator
Agfirst Bay of Plenty (now 'Eurofins Bay of Plenty
Katikati, New Zealand
09.2013 - 08.2015
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors, vendors and customers professionally and provided friendly, knowledgeable and timely assistance; with the goal of boosting company image and enhancing customer satisfaction.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions. Addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Completed bi-weekly payroll for employees. During peak season there were over 100 employees.
- Performed Accounts & Bookkeeping tasks using Xero accounting software. Tasks included Accounts receivable and accounts payable.
Accountant
Harvetec Ltd
Rarotonga, Cook Islands
01.2010 - 06.2013
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Prepared and filed tax forms to meet needs of customers.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
- Provided journal entries and performed accounting on accrual basis.
- Maintained integrity of general ledger and chart of accounts.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
Customer Service Officer & Office Administrator
Jae Services
Auckland, New Zealand
03.2009 - 11.2009
- Provided customer service by answering phone calls, answering questions, making and managing job bookings and providing administrative support for servicemen attending to jobs.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Proofreader
Watchtower Bible & Tract Society
Auckland, New Zealand
12.2007 - 12.2008
- Improved document accuracy by meticulously proofreading and editing various types of content.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Maximized document quality by suggesting revisions for awkward phrasing or unclear language.
- Revised work to identify missed mistakes before completing assigned assignments.
- Researched content and grammatical issues to check accuracy of information.
- Facilitated timely project completion with efficient task prioritization and time management skills.
- Ensured consistency in style and tone by adhering to clients'' specific guidelines and preferences.
- Maintained high levels of confidentiality while handling sensitive documents for various clients.
Auditor
Cook Islands Audit Office
Rarotonga, Cook Islands
08.2006 - 08.2007
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Interviewed business owners to understand needs and explain audit scope.
- Analyzed data and findings to prepare reports detailing financial information.
- Prepared working papers, reports and supporting documentation for audit findings.
- Tracked funds, prepared deposits and reconciled accounts.
Secretarial Assistant
Body Corporate Choice
Palm Beach, QLD
08.2004 - 03.2005
- Receiving and banking body corporate funds, sending out levy notices
- Answering phone calls and receiving clients.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Assisted in preparing timely and accurate reports for management decision-making purposes.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
Shop Manager
Palm Trading Ltd
Rarotonga, Cook Islands
01.2003 - 12.2003
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Developed new promotional campaigns to attract new customers.
- Monitored sales performance closely, adjusting pricing strategies as needed to remain competitive in the market while maximizing profitability.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Conducted ongoing market research to stay informed about industry trends which helped us refine our product offerings based on consumer preferences.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor Of Commerce - Accounting
University of Auckland
Auckland, New Zealand 2004
Skills
- Accounting Skills
- Financial Management
- Tax preparation
- Bookkeeping
- Quickbooks & Xero Accounting Software
- MS Office
- Payroll
- Expense Reporting
- Biling & Coding
- Verbal & Digital Communication
- Business Correspondence
- Office Administration
- Customer Engagement
- Customer Care
- Telephone reception & Inbound phone call handling
- Time Management
- Database entry
- File Organization
- Document Scanning
- Scheduling
- Managing Bookings
- Word Processing
- Supply Inventory
- Mail Handling
- Problem Resolution
- Staff Management
Timeline
Office Administrator
Gladstone Window Cleaning
04.2016 - Current
Receptionist Administrator
Agfirst Bay of Plenty (now 'Eurofins Bay of Plenty
09.2013 - 08.2015
Accountant
Harvetec Ltd
01.2010 - 06.2013
Customer Service Officer & Office Administrator
Jae Services
03.2009 - 11.2009
Proofreader
Watchtower Bible & Tract Society
12.2007 - 12.2008
Auditor
Cook Islands Audit Office
08.2006 - 08.2007
Secretarial Assistant
Body Corporate Choice
08.2004 - 03.2005
Shop Manager
Palm Trading Ltd
01.2003 - 12.2003
Bachelor Of Commerce - Accounting
University of Auckland