Kristina Head

Accomplished case manager with extensive experience in disability services and child protection across WA and NT. Proven track record in developing and managing case plans, conducting assessments, and facilitating training to enhance organizational efficiency. Recognized for fostering safe and inclusive environments for children and families while building strong stakeholder relationships. Committed to driving effective service delivery and improving operational performance through strategic case management.

• November 5, 2022 | Action Planning Development Praed Foundation Collaborative Training Website (TCOM)
• November 2022 | Motivational Interviewing 1-4 Insight, Centre for Alcohol & Other Drug Training & Workforce Development
• November 12, 2022 | Learning TASC Steps LivingWorks Start
• October 30, 2022 | Brief Interventions: Alcohol & Other Drugs Insight, Centre for Alcohol & Other Drug Training & Workforce Development
• October 30, 2022 | Standard FAST 2.0 Praed Foundation Collaborative Training Website (TCOM)
• October 23, 2022 | Standards CANS Comprehensive 2.0 Praed Foundation Collaborative Training Website (TCOM)
• August 23, 2022 | Comorbidity Guidelines Certificate University of Sydney
• June 25, 2021 | Trainer Accreditation, Therapeutic Crisis Intervention (TCI) Training TACT, WA
• December 13, 2019 | Provide First Aid Aboriginal Health Council WA
• 2019 | Senior First Aid Certificate St John Ambulance Western Australia
• 2019 | Therapeutic Crisis Intervention (TCI) Training Life Without Barriers, WA
• 2017 | Strategies for Managing Abuse Related Trauma (SMART) Early Childhood Foundation (Online)
• 2017 | Suicide Prevention Early Childhood Foundation (Online)

• Certified TCI Trainer
• Certified Assessor CANS, FAST
• State Regional Committee Member Coeliac Western Australia (Not-for-profit organisation) | August 2021 – Present

• Committed to delivery of excellent children and disability service and efficient case management to provide a high quality of life for children and people with disability.
• Capable of developing and implementing case plans that aid in crisis intervention for victims of substance and alcohol abuse and/or domestic violence.
• Ability to build strong relationships with clients, stakeholders, teammates and management by working effectively, achieving planned outcomes and establishing trust.
• Strong communication and interpersonal skills and experience; notable expertise on stakeholder engagement and relationship building.
• Deliver results on time, to budget and to correct quality standards with the ability to manage human, physical and financial resources in an environment of constraint.
• Proven capabilities in building and developing teams and uses a motivating and collaborative approach to re-invigorate and develop focus on performance and growth.
• Client-focused with a natural talent for utilising effective communication strategies, interpersonal skills, tact and diplomacy to manage, influence, negotiate and foster long-term strategic relationships with internal and external stakeholders in a culturally diverse environment.
• Possesses analytical aptitude with excellent ability to identify and resolve issues, designing and implementing innovative solutions to maximise opportunities.
• Implements best practices, policy regulations and operational procedures that promote organisational efficiency and internal controls.
• Extremely attentive to accuracy and detail with strong ability to prioritise, disseminate and record data; generate accurate reports and manage resources whilst working unsupervised, utilising exceptional time management skills.

• Authentic leadership qualities with strong sense of initiative, flexibility, and accountability.
• Exemplary work ethics, high degree of diplomacy, integrity and professionalism.
• Excellent organisational and time management skills with the ability to keep within timescales and budgets.
• Superior problem solving and decision-making abilities; self-motivated, consistent, resilient and dedicated.
• Communicator, innovator and motivator with the ability to collaborate with internal and external stakeholders.
• Highly analytical and detail orientated with continuous improvement mindset.