Kristina House
Kabra,Australia
Summary
Dynamic and detail-oriented administration professional with over six years of experience in diverse administrative roles, particularly within health services. Proficient in managing travel logistics, compliance, and quality assurance processes, with a background in human resource management and business administration. Possess a solid foundation in mental health practices, complemented by various certificates in business, hospitality, and professional development. Recognised for excellent organizational skills, effective communication, and a proactive problem-solving approach. Committed to maintaining confidentiality and fostering teamwork, I am eager to leverage my skills to contribute positively to the operations of a dynamic organisation. Knowledgeable [Desired Position] with solid foundation in regulatory compliance and risk management. Demonstrated ability to implement effective compliance programs and policies. Proven track record of leveraging analytical and problem-solving skills to ensure adherence to legal and regulatory requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance & Compliance Officer
Wakai Waian Healing
01.2020 - Current
- Welcomed and efficiently checked in clients daily, ensuring a positive client experiences.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Coordinated client appointments using booking software Power Diary.
- Operated and maintained office equipment (scanning, photocopying, faxing),
- File Clients notes, letters, results, and other relevant documentation
- Upload Clients records/ data
- Monitor and restock office supplies
- Record and distribute detailed minutes for staff meetings, ensuring all action items were clearly documented and followed up with.
- Coordinated travel arrangements for staff, booking flights and accommodations using online websites such as Booking.com, Qantas, and REX Airlines.
- Communication with internal and external stakeholders
- Implemented and monitored quality initiatives aligned with The National Standards for Mental Health Services and ISO9001.
- Led quality assurance audits for internal compliance
- Implementing and developing presentations, publications, and forms
- Supported employees with collection and input of data for funding body reporting requirements
- Provide assistance to staff recruitment, retention and sustainability processes including maintaining up to date employee records
- Conducted reference checks for administrative hires.
- Drafted and issued employment contracts new employees, & conducting timely onboarding.
- Assisted the Finance officer to process payroll on a fortnightly basis
- Reviewing legislation changes and implementing within the organisation
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
Administration Officer
Wakai Waian Healing
01.2020 - 01.2024
- Greeting / checking in clients and visitors
- Answering phones
- Message taking and sending respective emails
- Booking of appointments
- Confirmation Calls
- Scanning, photocopying, faxing
- File Clients notes, letters, results, and other relevant documentation
- Upload Clients records/ data
- Maintaining and ordering office supplies (Stationary.)
- Mail collection
- Minute taking in staff meetings
- Paying Invoices
- Bookings of staff Flights and Accommodation- Booking.com, Qantas, Hinterland Aviation’s, REX Airlines
- Communication with internal and external stakeholders
- Implementation, monitoring and evaluation of safety and quality initiatives relevant to The National Standards for Mental Health Services and the ISO9001 Standards
- Quality assurance implementation and Audit requirements
- Implementing and developing presentations, publications, and forms
- Supported employees with collection and input of data for funding body reporting requirements
- Provide assistance to staff recruitment, retention and sustainability processes including maintaining up to date employee records
- Participate in Interviews for Administration Positions, conducted reference checks for potential employees
- Checking of timesheets and payroll processing using MYOB
- Developing and issuing new and existing employee’s employment contracts
- Reviewing of legislation changes and implementing within the organisation
Full Time Medical Receptionist
Bidgerdii Community Health Service
01.2018 - 01.2020
- Greeted / checked in clients and visitors
- Answering phones
- Message taking and emailing relevant staff
- Booking of appointments
- Confirmation Calls and text messages sent
- Daily batching, receipting, and filing of Medicare claims
- File Clients notes, letters, results, and other relevant documentation
- Upload Clients records/ data
- Maintaining adequate stock of office supplies (Stationary.)
- Mail collection
- Minute taking in staff meetings
- Communication with internal and external stakeholders
- General cleaning of reception area and waiting room
- Compile statistical information and data collection for reporting purposes
- Entering referrals into the medical software in an accurate and timely manner
- Recorded and maintained a register for 715 Health Care Check Shirts
- Ensure scripts are ready for collection by Clients and/or pharmacy
- Maintain a monthly Cab Charge register as per the policy and procedures
- Ensured that clients demographics were checked upon each Clients appointment presentation
- Monitor Clients attendances in all clinics – General Practice, Allied Health and visiting specialists
- Eligibility checking on PRODA for Medicare Benefit Schedule (MBS) Item Numbers
- Approving timesheets and leave forms
Senior Medical Receptionist
Bidgerdii Community Health Service
08.2019 - 09.2019
Allied Health Coordinator
Bidgerdii Community Health Service
02.2019 - 08.2019
Mail Officer
Australia Post
12.2014 - 04.2015
- Sorting parcels
- Scanning of parcels
School Based Traineeship
Australia Post
07.2013 - 11.2014
- Sorted and prepared mail runs for posties
- Redirected mail
Education
Certificate IV - CHC43315
Mental Health
Certificate III - BSB30415
Business Administration
Certificate III - BSB30115
Business
Certificate II - SIT20213
Hospitality
Skills
Organisational Skills
Communication Skills
Time Management
Computer Proficiency
Attention to Detail
Problem-Solving
Adaptability
Confidentiality
Problem Identification
Leadership
Certification
· Certificate IV Mental Health (CHC43315)
· Certificate III in Business Administration (BSB30415)
· Certificate III in Business (BSB30115)
· Certificate II in Hospitality (SIT20213)
· Human Resource Management Study Certificate
· Completion of 5 Competency Areas for Professional Development Supervision Mentoring Self-Care Program (PDSMS)
- CA 1: Issues and Influences
- CA 2: Practice Standards, Principles and Ethics
- CA 3: Assessment, Management, and Intervention
- CA 4: Working across the ages in families & Communities
- CA 5: Intervention Strategies, Techniques and Toolbox Skills
Professional memberships
- Blue Card (P), 02/28/27
- NDIS Workers Screening, 02/15/27
- Current C Class Open License
- Continuous Professional Development
References
- Chloe Bailey, Operations Executive Officer, Wakai Waian Healing, 0427 349 137
- Chris James, Program Lead, Wakai Waian Healing, 0488 061 015
- Sandra McConville, Senior Medical Receptionist, Bidgerdii Community Health Service, 0431 479 806
Timeline
Quality Assurance & Compliance Officer
Wakai Waian Healing
01.2020 - Current
Administration Officer
Wakai Waian Healing
01.2020 - 01.2024
Senior Medical Receptionist
Bidgerdii Community Health Service
08.2019 - 09.2019
Allied Health Coordinator
Bidgerdii Community Health Service
02.2019 - 08.2019
Full Time Medical Receptionist
Bidgerdii Community Health Service
01.2018 - 01.2020
Mail Officer
Australia Post
12.2014 - 04.2015
School Based Traineeship
Australia Post
07.2013 - 11.2014
Certificate III - BSB30415
Business Administration
Certificate III - BSB30115
Business
Certificate II - SIT20213
Hospitality
Certificate IV - CHC43315
Mental Health
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