Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Kristina Krsteva

Blacktown,NSW

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
2
2
Certification

Work History

Crew Member

McDonald's Fast Food Restaurant
12.2019 - 10.2021
  • Stocked shelves to organize aisles in assigned department.
  • Loaded dishwasher and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Worked front counter, drive-thru and other areas.
  • Brewed coffee and tea and changed out drink station syrups.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Became familiar with products to answer questions and make suggestions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Manager

McDonald's Restaurant
10.2021 - Current


  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Defined clear targets and objectives and communicated to other team members.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.

Education

Certificate II - Sports Coaching

Wyndham College
Quakers Hill, NSW
12.2019

Graduate Certificate -

Wyndham College
Quakers Hill, NSW
12.2019

High School Diploma -

Quakers Hill High School
Quakers Hill, NSW
12.2017

Skills

  • Team Leadership
  • Quality Standards
  • Train Employees
  • Greet Guests
  • Customer Relationship Management
  • Customer Service
  • Order Supplies
  • Business Planning
  • Cost Management
  • Staff Management
  • Health and Safety Regulations
  • Coaching and Mentoring

Certification

- certificate 2 in sports coaching

I was given an opportunity to do this certification in Wyndham college as to improve my knowledge and teaching skills and hopefully get somewhere in life.

- certificate 2 in retail

McDonald's has opportunities for you go as an part time employee and once completed you get the certificate and some cases gets you management position which is what I am now

Timeline

Manager

McDonald's Restaurant
10.2021 - Current

Crew Member

McDonald's Fast Food Restaurant
12.2019 - 10.2021

Certificate II - Sports Coaching

Wyndham College

Graduate Certificate -

Wyndham College

High School Diploma -

Quakers Hill High School

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Kristina Krsteva