Ajka Grima
Tarneit
Summary
Dynamic professional with a strong work ethic and leadership skills, experienced in administration and customer service at Grimac Transport. Proficient in data management and conflict resolution, I excel in fostering positive relationships and ensuring safety. Bilingual in Bosnian and German, I am committed to delivering exceptional service and support.
Overview
1
1
Certification
Work History
Driver & Admin Duties
Grimac Transport
2009 - 2025
- Administration & Customer Service.
- Booking Confirmation.
- Giving site directions to visitors
- Processing paperwork for freight movements.
- Weighing trucks.
- Answered and resolved inquiries or referred relevant issues to specialised personnel for problem resolution.
- Entered daily data into computer systems and documented office activities.
- Demonstrated commitment to safety.
- Working in liaison with Linfox, Bulla and Ingham.
- Driving and maintaining Volvo FH 540.
- Knowledge of different trucks, loads, containers and flat tops.
- Loading & unloading trucks.
- Tug driver.
- Columbia operator/unloader.
- Recruiting new drivers.
- Reviewing monthly transactions and settling account balances.
- Preparing monthly reports.
- Ad hoc photocopying, printing, scanning and binding.
Supervisor
Doutta Galla Nursing Home
2004 - 2009
- Rostering duties.
- Managing and leading staff members on floor.
- Managing 61 residents.
- Organising funeral services, doctors appointments, activities.
- Administering medication as required.
- Health assessments.
- Problem solving & conflict management.
- Onboarding & reviewing care plans for residents, including diet, behaviour, sleep and assistance.
Customer Service
Eric Hassan Restaurant
1995 - 1998
Interpreter
Council Immigration Centre
1993 - 1997
Skills
- Professional and motivated at all times
- Determined and strong work ethic
- Positive attitude and a quick worker
- Ability to work solo or in a team
- Excellent customer service
- Great interpersonal skills
- Leadership skills
- Computer skills including Microsoft Word, PowerPoint, Excel, Outlook, Google Drive, Docs, Email
- Proficient in Bosnian, Croatian, Serbian and German
Certification
- Proven Training Solutions 2017 CPCCOHS1001- Work Safely in the Construction Industry. (White Card)
- Proven Training Solutions 2017 RIIWHS205D- Control Traffic with Stop-Slow Bat. (Traffic Control Ticket)
- Barkly Driving School 2016
- RTW Solutions 2006 Cert II in OH&S
- Health Awareness Education Centre 2005 Certificate III in Aged Care.
- AMES 2004 Certificate II in Business Administration.
- AMES 2003 Certificate IV in Advanced English.
Timeline
Driver & Admin Duties
Grimac Transport
2009 - 2025
Supervisor
Doutta Galla Nursing Home
2004 - 2009
Customer Service
Eric Hassan Restaurant
1995 - 1998
Interpreter
Council Immigration Centre
1993 - 1997
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