Kristina Trajkoska
Flynn,ACT
Summary
Organised and dependable current UC staff member successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with over 13 years of experience in the Higher Education Sector.
Overview
17
17
years of professional experience
Work History
Admissions Advisor/Admissions Officer
University Of Canberra
03.2016 - Current
- Identified and addressed concerns of incoming students.
- Processing domestic and international applications within a 48-hour turn-around time.
- Working collaboratively with internal and external stakeholders.
- Assist with the daily ongoing training of staff in the Admissions team.
- Providing over-the-phone training to Student Central staff and the Future Students Team (FST) to ensure that they understand Callista and StudyLink to reduce the number of incoming inquiries to the Admission Office.
- GTE assessing international applications from regular processing countries
- Interacting with internal and external stakeholders, providing them with accurate information on visa requirements and genuine temporary entrant requirements
- A keen understanding of client's needs and overcoming potential language barriers.
- Procedure writing.
- Regularly consult with the business development managers to assist in conversion and to gain advice on escalated matters.
- Extensive knowledge of the systems used by the admissions office, including Study Link, Callista and UAC.
- Dealing with information that is highly confidential and, in some cases, of a sensitive matter, and ensuring the information was filtered and conveyed to the respective party dependent on their action to be taken.
- Up-to-date knowledge of admission policies and entry requirements to deliver accurate customer service.
- Working collaboratively and cooperatively within the Admissions team, Future Students unit, and other internal stakeholders.
- Regularly assist with complex admission matters and encourage dialogue in solving issues.
- Respond proactively and positively to rapid change.
Enrolments and Fees Officer
University Of Canberra
04.2010 - 02.2021
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
A/G Senior Admissions Advisor/International Admission Officer
University Of Canberra, ACT
04.2019 - 02.2020
- Identify dual IDs by running a job through Callista and resolving any dual ID errors in Callista and StudyLink.
- Identifying fee code errors by running a report through StudyLink.
- Delivered admissions training sessions to internal stakeholders.
- Identified and addressed concerns of incoming students.
- Processing domestic and international applications within a 48-hour turn-around time.
- Working collaboratively with internal and external stakeholders.
- Assist with the daily ongoing training of staff in the Admissions team.
- Providing over-the-phone training to Student Central staff and the Future Students Team (FST) to ensure that they understand Callista and StudyLink to reduce the number of incoming inquiries to the Admission Office.
- GTE assessing international applications from regular processing countries
- Interacting with internal and external stakeholders, providing them with accurate information on visa requirements and genuine temporary entrant requirements
- A keen understanding of client's needs and overcoming potential language barriers.
- Procedure writing.
- Regularly consult with the business development managers to assist in conversion and to gain advice on escalated matters.
- Extensive knowledge of the systems used by the admissions office, including Study Link, Callista and UAC.
- Dealing with information that is highly confidential and, in some cases, of a sensitive matter, and ensuring the information was filtered and conveyed to the respective party dependent on their action to be taken.
- Up-to-date knowledge of admission policies and entry requirements to deliver accurate customer service.
- Working collaboratively and cooperatively within the Admissions team, Future Students unit, and other internal stakeholders.
- Regularly assist with complex admission matters and encourage dialogue in solving issues.
International Compliance Officer
University Of Canberra
01.2012 - 01.2015
- Responded to internal stakeholder's inquiries regarding compliance regulations and procedures.
- Conducting a full GTE assessment of all international applications from regular processing countries prior to issuing an offer
- Maintained up-to-date knowledge of current and ESOS compliance regulations and matters.
- Assessing and processing all international student Leave of Absence applications in accordance with the University of Canberra and ESOS requirements.
- Running nightly fee jobs through Callista.
- Liaise with other staff within the Enrolments and Fees Department and the broader University community, and work with a team approach in order to achieve set goals and objectives.
- Develop and maintain strong relationships with internal and external stakeholders.
- Interpret and implement Government and University policy.
- Present effective verbal and written communication skills.
- Liaising with students and external stakeholders in regards to Student visa matters.
- Ensure that the data in Callista and PRISMS to ensure that the data accurately matches in both systems.
- Scheduling International Students Overseas Health Cover.
- Monitoring International Student Debt.
- Issuing, amending and cancelling Confirmation of Enrolment (CoE) through PRISMS.
- Researched existing policies and procedures to gain a firm understanding of current conditions.
Univeristy of Canberra College Complaince Officer
University Of Canberra College
01.2011 - 02.2012
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Responsible for identifying and processing the UCC student fails and progression list in Callista
- Issuing, amending and cancelling Confirmation of Enrolment (CoE) through PRISMS.
- Liaising with internal and external stakeholders regarding student visa matters
Timetable Officer
University Of Canberra
05.2009 - 02.2010
- Process casual room bookings.
- Provide timely and accurate information and advice on timetabling, tutorial allocation and procedures to staff, students, and external stakeholders.
- Ensure quality and equitable outcomes for students and staff regarding the timetables, ensuring effective utilisation of rooms and resources.
Graduation Officer / Program Support Officer
University Of Canberra
04.2008 - 01.2010
- Assisted with the management of the planning, organising, and running of graduation ceremonies held at Parliament House for approximately 3000 students across 9 faculties.
- Ensuring that the ceremonies are scheduled and planned correctly and preparing a script for staff and senior members of the university hierarchy, including the Chancellor and Vice-Chancellor.
- Liaising with a wide range of stakeholders, including university managers, academics, students, parents, suppliers, Parliament House staff, the public, and offshore partners.
- Meeting strict deadlines around the planning process, booking the venue and equipment, and organising the production and printing of the program.
- Managing the awarding of prizes, including sourcing the names of winners from academics, coordinating letters to winners and organising prize giving.
- Reviewing and improving processes and procedures following each ceremony in consultation with staff and stakeholders.
- Overseeing the work of volunteers who assist with graduation ceremonies in a very busy environment.
- Assisting staff in other administrative areas during busy periods.
Client Services Officer
University Of Canberra
06.2006 - 12.2009
- Liaise with members of the public, students, university staff, and representatives of government and professional bodies, as well as providing information for in-person requests.
- Answering enquiries by email, telephone and in person in the Student Centre.
- Process forms and enter data into the student system (Callista).
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Lake Ginninderra College
Belconnen, ACTSkills
- Demonstrated ability to maintain positive working relationships, being approachable and collaborative, to foster a healthy work culture
- Proven ability to work effectively in a dynamic and demanding work environment, with skills in maintaining accuracy of information and attention to detail
- Proven problem-solving and critical-thinking skills
- Strong interpersonal skills used to provide internal and external stakeholders with ongoing support and consistently good service by correctly identifying their particular requirements
- Capable of bringing a flexible and helpful approach to dealing with customers, staff, and senior management while remaining reliable, honest, and loyal
- Well-developed communication skills, used to liaise with people at all levels of private sector and university organisations, including people of all ages and from diverse walks of life
- Proven and effective analysis skills used to manage resources, solve problems and apply knowledge of information systems to service delivery
- Outstanding and proven customer service skills, with a strong background in identifying and meeting client's needs and particular skills in maintaining high levels of customer-focused service tailored to meet individuals' needs
- Respond proactively and positively to rapid change
Timeline
A/G Senior Admissions Advisor/International Admission Officer
University Of Canberra, ACT
04.2019 - 02.2020
Admissions Advisor/Admissions Officer
University Of Canberra
03.2016 - Current
International Compliance Officer
University Of Canberra
01.2012 - 01.2015
Univeristy of Canberra College Complaince Officer
University Of Canberra College
01.2011 - 02.2012
Enrolments and Fees Officer
University Of Canberra
04.2010 - 02.2021
Timetable Officer
University Of Canberra
05.2009 - 02.2010
Graduation Officer / Program Support Officer
University Of Canberra
04.2008 - 01.2010
Client Services Officer
University Of Canberra
06.2006 - 12.2009
Lake Ginninderra College
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