Kristina Yallop
Summary
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
APS 4 Senior Vetting Support Officer
Department Of Defence
10.2023 - Current
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Review and implement effective training plans based on department needs and objectives.
- Facilitated virtual, in-person and blended learning sessions.
- Prioritised and organised workload based on risk and severity to meet deadlines.
- Quickly learned new processes and systems and kept current with procedural enhancements.
- Performed regular quality control checks to verify accurate entry of data.
- Identified opportunities to streamline processes and improve operations and efficiency.
- Cross-trained existing employees to maximise team agility and performance.
Vetting Support Officer
Randstad
10.2022 - 10.2023
- Input and coordinate data and documents.
- Completed data entry tasks with accuracy and efficiency.
- Analyse and interpret information against policy and procedure.
- Identified issues, analysed information and provided solutions to problems.
- Provide professional customer service via phone and written correspondence.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced environment.
- Developed strong cooperative relationships with co-workers and managers.
Customer Service Representative
Bunnings Warehouse
02.2022 - 10.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Communicated with suppliers regarding backorder availability, future inventory and special orders
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Retail Assistant
Bunnings Warehouse
09.2015 - 10.2022
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Year 12 - High School Certificate
Wyndham College
Quakers Hill, NSW11.2018
Skills
- Strong Communication
- Team player who is capable of working independently
- High attentional to detail
- Excellent time management skill
- Critical thinking
- Ability to work and adapt in diverse environments to achieve the best outcomes
- Multitasking
Timeline
APS 4 Senior Vetting Support Officer
Department Of Defence
10.2023 - Current
Vetting Support Officer
Randstad
10.2022 - 10.2023
Customer Service Representative
Bunnings Warehouse
02.2022 - 10.2022
Retail Assistant
Bunnings Warehouse
09.2015 - 10.2022
Year 12 - High School Certificate
Wyndham College
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