Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristina Yallop

Summary

Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

APS 4 Senior Vetting Support Officer

Department Of Defence
10.2023 - Current
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Review and implement effective training plans based on department needs and objectives.
  • Facilitated virtual, in-person and blended learning sessions.
  • Prioritised and organised workload based on risk and severity to meet deadlines.
  • Quickly learned new processes and systems and kept current with procedural enhancements.
  • Performed regular quality control checks to verify accurate entry of data.
  • Identified opportunities to streamline processes and improve operations and efficiency.
  • Cross-trained existing employees to maximise team agility and performance.

Vetting Support Officer

Randstad
10.2022 - 10.2023
  • Input and coordinate data and documents.
  • Completed data entry tasks with accuracy and efficiency.
  • Analyse and interpret information against policy and procedure.
  • Identified issues, analysed information and provided solutions to problems.
  • Provide professional customer service via phone and written correspondence.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Developed strong cooperative relationships with co-workers and managers.

Customer Service Representative

Bunnings Warehouse
02.2022 - 10.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Communicated with suppliers regarding backorder availability, future inventory and special orders
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Retail Assistant

Bunnings Warehouse
09.2015 - 10.2022
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Education

Year 12 - High School Certificate

Wyndham College
Quakers Hill, NSW
11.2018

Skills

  • Strong Communication
  • Team player who is capable of working independently
  • High attentional to detail
  • Excellent time management skill
  • Critical thinking
  • Ability to work and adapt in diverse environments to achieve the best outcomes
  • Multitasking

Timeline

APS 4 Senior Vetting Support Officer

Department Of Defence
10.2023 - Current

Vetting Support Officer

Randstad
10.2022 - 10.2023

Customer Service Representative

Bunnings Warehouse
02.2022 - 10.2022

Retail Assistant

Bunnings Warehouse
09.2015 - 10.2022

Year 12 - High School Certificate

Wyndham College

Similar Profiles

CREATE PROFILE
Kristina Yallop