Kristina Conde Teixeira
Logan Reserve
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Queensland Corrective Services
06.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Established positive working relationships and maintained boundaries with resident offenders.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Responded to emergency situations and de-escalated hostile confrontations.
Customer Service Representative
Eagers Automotive
04.2022 - 06.2023
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Preforming outbound cold calling to advise customer of their vehicle due for service.
- Maintaining effective relationships with dealerships and their customers.
- Running daily reports to manage each individuals KPI's and teams KPI's
- Redirecting customers to the right department for their individuals needs.
- Working in an fast paced environment.
- Utilising a variety of computer systems according to which dealership and car brand.
- Handling customer complaints and taking right measures to resolve the issue at hand.
Customer Service Supervisor
Coles
06.2021 - 04.2022
- High Volume Customer Service
- Supervising Front end team
- In charge- Running front end team unsupervised
- Resolving customer complaints and enquiries
- Processing refunds and exchanges
- Training new cashiers and supervisors
- Opening & Closing Store
- Processing EFT, Cash, Gift Card Purchases using POS systems
- Building and maintaining productive relationships with team members
- Supervising cashier shifts and breaks
- Answering phone calls to assist customers with enquiries
- Scanning items quickly to keep lines moving and reduce overall wait time
- Maintaining cleanliness and presentation of front end areas
- Counting and balancing cashier drawers
- Providing excellent shopping experience
- Weekly Overhead Ticket Changeover
- Working in fast paced working environment
- Using skills to multitask and prioritise for satisfactory customer service experience
Customer Service Assistant
Woolworths
11.2017 - 06.2021
- High Volume Customer Service
- Resolving customer complaints and enquiries
- Processing refunds and exchanges
- Training new cashiers
- Opening & Closing store
- Processing EFT, Cash, Gift Card purchases using POS systems
- Building and maintaining productive relationships with team members
- Answering phone calls to assist customers with enquiries
- Scanning items quickly to keep lines moving and reduce overall wait time
- Maintaining cleanliness and presentation of front end areas
- Providing excellent shopping experience
- Weekly Overhead Ticket Changeover
- Working in fast paced working environment
- Using skills to multitask and prioritise for satisfactory customer service experience
Administration Officer
Air Liquide Healthcare
03.2017 - 07.2017
- High level phone work (Inbound and outbound)
- High volume of data entry requiring accuracy and speed
- High level of computer work using required IT systems
- General administration tasks
- Managed incoming emails
- Fast paced working environment
- Resolving customer enquiries
- Building and maintaining productive relationships with team members
- Organising paperwork and filing of documents
- Prioritising and multitasking workload
- Greeted callers daily to handle questions or direct to appropriate staff
- Using skills to multitask and prioritise for satisfactory customer service experience
Customer Service Advisor/ Receptionist
Capital SMART Repairs
10.2016 - 02.2017
- High level phone work (Inbound and outbound)
- High volume of data entry requiring accuracy and speed
- High level of computer work using required IT systems
- General administration tasks
- Managed incoming emails
- Fast paced working environment
- Resolving customer enquiries
- Booking in customers for repairs or inspection of vehicles
- Building and maintaining productive relationships with team members
- Organising paperwork and filing of documents
- Prioritising and multitasking workload
- Assisting assessor when inspecting vehicles and with enquiries
- Contacting insurance with enquires of insured vehicle
- Opening and closing office
- Using skills to multitask and prioritise for satisfactory customer service experience
Receptionist/ Administration
Victory Motor Body Works
01.2016 - 09.2016
- High level phone work (Inbound and outbound)
- High volume of data entry requiring accuracy and speed
- High level of computer work using required IT systems
- General administration tasks
- Managed incoming emails
- Fast paced working environment
- Resolving customer enquiries
- Organising paperwork, faxing, scanning and filing of documents
- Building and maintaining productive relationships with team members
- Prioritising and multitasking workload
- Booking in customers for repairs or inspection of vehicles
- Cash handling and EFT processing
- Ordering parts for vehicles from suppliers
- Contacting insurance to process claims and quoted repairs to be approved
- Using skills to multitask and prioritise for satisfactory customer service experience
1st Year Apprentice
Stefan Hair Fashions
03.2014 - 09.2014
- Colouring, washing and styling of hair
- Building and maintaining productive relationships with team members
- Answering phone calls to assist customers with enquiries
- Maintaining cleanliness and presentation of salon
- Providing excellent customer service experience
- Working in fast paced working environment
- Using skills to multitask and prioritise for satisfactory customer service experience
Education
Certificate III - Correctional Practices (Custodial)
Queensland Corrective Services
Wacol, QLD09-2024
Provide Cardiopulmonary Resuscitation (CPR)
Queensland Corrective Services
06-2024
First Aid
First Aid Pro
04-2023
Certificate III Makeup Artistry (Makeup, Spray-tanning, Classic Eyelash Extensions) -
The French Beauty Academy
2020
Queensland Certificate of Education -
St Thomas More College
2015
Certificate II Workplace Practices -
St Thomas More College
2015
Skills
- High volume Customer Service
- Efficient, Reliable and Dependable
- Open and Enthusiastic to Learning
- Friendly Nature with a 'Can do attitude'
- Quick Learner with New Systems
- Approachable and Confident
- Supervising Team
- Time Management
- Meeting Dead Lines for Allocated Tasks
- Problem-Solving and Decision Making
- Verbal and Written Communication
- Issue Resolution
- Multitasking and Organisation
- Handling Customer Complaints
- Working in Faced Paced Environment
- Team player
- Multitasking and Prioritisation
- Data Entry
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Excellent Attention to Detail
- Relationship Building
- Teamwork and Collaboration
- Problem-Solving
References
References on request
Timeline
Correctional Officer
Queensland Corrective Services
06.2023 - Current
Customer Service Representative
Eagers Automotive
04.2022 - 06.2023
Customer Service Supervisor
Coles
06.2021 - 04.2022
Customer Service Assistant
Woolworths
11.2017 - 06.2021
Administration Officer
Air Liquide Healthcare
03.2017 - 07.2017
Customer Service Advisor/ Receptionist
Capital SMART Repairs
10.2016 - 02.2017
Receptionist/ Administration
Victory Motor Body Works
01.2016 - 09.2016
1st Year Apprentice
Stefan Hair Fashions
03.2014 - 09.2014
Certificate III - Correctional Practices (Custodial)
Queensland Corrective Services
Provide Cardiopulmonary Resuscitation (CPR)
Queensland Corrective Services
First Aid
First Aid Pro
Certificate III Makeup Artistry (Makeup, Spray-tanning, Classic Eyelash Extensions) -
The French Beauty Academy
Queensland Certificate of Education -
St Thomas More College
Certificate II Workplace Practices -
St Thomas More College
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