Summary
Overview
Work History
Skills
Timeline
Generic

KRISTINE HARDY

Gladstone

Summary

Dynamic leader with a proven track record of driving teams to achieve exceptional performance and customer satisfaction. Expertise in identifying improvement opportunities and implementing strategic initiatives that enhance sales and operational efficiency. Strong communicator with a talent for cultivating a positive, motivated work environment, dedicated to surpassing business objectives through results-oriented leadership. Demonstrated ability to streamline administrative processes, maximize productivity, and leverage exceptional organizational and communication skills.

Overview

25
25
years of professional experience

Work History

Store Manager

Angus & Coote
02.2014 - Current
  • Leading a team of professional sales people to provide excellent customer service
  • Solving problems and resolving conflicts for team members and customers.
  • Mentored new employees on store policies and procedures while providing guidance and support.
  • Utilised excellent communication and interpersonal skills
  • Developed strong organisational skills with emphasis on accuracy and efficiency.
  • Maintained accurate records of financial transactions and other business documents.
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Interviewing and hiring prospective employees according to team needs.
  • Monthly rostering to meet staffing needs while controlling wage budgets
  • Conducted performance reviews with staff to ensure job expectations were met or exceeded.
  • Implemented loss prevention strategies, alleviating shrinkage.

Part Time Office Manager

Veyt Cleaning Services
12.2009 - 02.2014
  • Coordinated with vendors to purchase necessary supplies in a timely manner.
  • Created and maintained filing systems to ensure accurate record-keeping.
  • Developed and monitored office budgets and processed payroll.

Account Manager (Sales Representative for Whirlpool, Maytag, Breville & Philips Appliances)

Tom Jack Agencies
08.2005 - 07.2007
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients of 64 stores.
  • Coaching client's team members on products/merchandising.

Store Manager

Betta Electrical
08.2004 - 08.2005
  • Customer service, Sales & profit growth/ market research/ advertising
  • Staff workplace health and safety
  • Staff recruiting training/ team building
  • Store displays and merchandising

Advertising Consultant

PDC Directories
02.2001 - 09.2004
  • Facilitated face-to-face sales presentations with existing and new clients to generate revenue and maintain relationships
  • Portfolio sales & profit growth, Market research/networking

Skills

  • Exceptional customer service

  • Effective time management

  • Adaptability in dynamic settings

  • Banking and deposit management

  • Effective verbal communication

  • Relationship building and management

  • Documentation and reporting

  • Sales & Profit Growth

  • Strong organizational skills

  • Supportive communication style

  • Project planning

  • Payroll entry, & cost management

  • Report generation

  • Verbal and written communication

Timeline

Store Manager

Angus & Coote
02.2014 - Current

Part Time Office Manager

Veyt Cleaning Services
12.2009 - 02.2014

Account Manager (Sales Representative for Whirlpool, Maytag, Breville & Philips Appliances)

Tom Jack Agencies
08.2005 - 07.2007

Store Manager

Betta Electrical
08.2004 - 08.2005

Advertising Consultant

PDC Directories
02.2001 - 09.2004

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KRISTINE HARDY