KRISTINE KERR
Innisfail,QLD
Summary
Reliable professional with a background in facility maintenance and cleanliness. Known for high productivity levels and ability to efficiently complete tasks with precision. Skilled in operating cleaning equipment, maintenance tools and machinery, chemical handling, waste management practices, and safety protocols. Excelling through strong organizational skills, adaptability, and teamwork to ensure all environments are sanitary and welcoming.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cleaner
RSL Innisfail
INNISFAIL, QLD
07.2025 - Current
- Maintained cleanliness and organization in assigned areas throughout the facility.
- Operated cleaning equipment to ensure effective surface sanitation.
- Followed safety protocols while handling cleaning supplies and equipment.
- Executed daily cleaning tasks including dusting, mopping, and vacuuming floors.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Swept sidewalks and driveways of debris.
- Kept business entrances clean, tidy and professional in appearance.
- Followed company uniform, performance and security policies with every job.
- Followed safety processes for all manual and electric cleaning equipment.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Monitored building security and safety by locking doors or avoiding hazards.
- Assisted in waste disposal by emptying trash bins regularly.
- Collaborated with team members to complete cleaning assignments efficiently.
- Reported maintenance issues to supervisors for prompt resolution.
- Adhered to company policies regarding hygiene and cleanliness standards.
- Bar and gaming room.
- Bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Sanitize furniture, doorknobs, light switches, telephones, computers, desks, and other high-touch surfaces.
- Scrubbed walls to remove scuff marks or stains.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Assistant Front of House Manager
Sapore Di Italia
INNISFAIL, QLD
06.2022 - 06.2025
- Assisted in managing daily front of house operations at a busy restaurant.
- Coordinated staff schedules to optimize service during peak hours.
- Supported training of new employees on customer service standards and procedures.
- Handled guest inquiries and resolved issues to ensure satisfaction.
- Executed opening and closing procedures for front of house areas.
- Monitored cleanliness and organization of dining areas for a welcoming atmosphere.
- Communicated with kitchen staff to ensure timely food delivery to guests.
- Participated in team meetings to discuss service improvements and strategies.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Inspected workstations prior to shift starts to ensure they were clean and organized according to company standards.
- Provided training for new employees on proper cash handling, customer relations, product knowledge, and other related topics.
- Assisted customers with inquiries or complaints regarding products or services offered.
- Maintained a high standard of customer service in accordance with established policies and procedures.
- Resolved any discrepancies between guests' bills and their payment methods.
- Supervised staff during peak hours to ensure that all customer requests were handled efficiently and accurately.
- Managed inventory levels to ensure adequate stock was available at all times.
- Coordinated with vendors on delivery schedules and ensured goods were received in good condition upon arrival.
- Reviewed guest feedback surveys to identify areas for improvement in order to enhance the overall customer experience.
- Ensured smooth and efficient operations of the front-of-house team by providing guidance and support to staff members.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Maintained cleanliness and organization in all front of house areas to uphold brand standards.
Counter Person
Perrys Cakes
INNISFAIL, QLD
07.2020 - 09.2022
- Managed inventory levels and organized stock for efficient access.
- Processed customer transactions accurately using point-of-sale systems.
- Greeted customers and provided exceptional service during busy shifts.
- Assisted in training new employees on company policies and procedures.
- Resolved customer inquiries and concerns with professionalism and care.
- Maintained cleanliness and organization of work area throughout the day.
- Collaborated with team members to ensure smooth daily operations.
- Supported promotional activities by setting up displays and signage effectively.
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions, and orders.
- Followed company policies related to cash handling procedures.
- Delivered top quality customer service while managing multiple tasks.
- Processed payments for orders using a cash register.
- Removed trash from work areas throughout shift.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Adhered to food service sanitation guidelines and standards.
- Served drinks such as coffee or soda to customers at the counter.
- Processed order transactions and handled debit and cash operations.
- Provided accurate change for customer transactions.
- Greeted customers and offered immediate assistance to help locate and purchase desired products.
- Organized the counter area to maintain cleanliness and orderliness.
- Greeted customers and asked what they would like to order.
- Answered questions from customers regarding ingredients used in certain menu items or preparation techniques used by staff members.
- Adhered to health department guidelines while preparing food items.
- Stocked shelves with products, such as chips and candy bars.
- Checked expiration dates on food products before restocking shelves.
- Reported any maintenance issues promptly to supervisors.
- Resolved customer complaints in a professional manner.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Tailored orders to address customer allergies and gluten concerns.
- Scrubbed and polished counters to remove debris and food.
- Brewed and served coffee and tea with preferred add-ins.
002 Ranger
Queensland Parks and Wildlife Services
INNISFAIL, QLD
06.2012 - 08.2020
- Performed maintenance on park facilities and equipment regularly.
- Maintained trails, roads, buildings, and other park infrastructure.
- Monitored park trails for safety and wildlife protection.
- Assisted visitors with information on park features and regulations.
- Conducted habitat restoration projects to support native species.
- Implemented safety protocols during public events and activities.
- Identified hazardous plants or animals that posed a threat to visitors.
- Prepared reports on resource conditions and visitor use statistics.
- Monitored weather conditions to ensure safety of visitors.
- Gave directions to visitors regarding routes or points of interest within the park boundaries.
- Coordinated with law enforcement agencies when needed.
- Performed maintenance on equipment such as motorized vehicles, mowers, pumps, chainsaws, pole saws, hedgers, and brush cutters.
- Served as first responder for medical emergencies, search and rescue and fire suppression.
- Maintained park buildings and coordinated necessary repairs and upgrades.
- Educated park visitors on avoiding animal interactions and promoted best practices in natural environments.
- Interacted with volunteers assisting in various ranger duties.
- Enforced park regulations and rules to protect guests and preserve natural resources.
- Provided first aid and CPR when necessary.
- Adhered to all applicable laws, regulations and policies pertaining to parks management.
- Patrolled park by vehicles and on foot to enforce rules and regulations.
- Assisted law enforcement professionals with investigations of felonies, crimes and violations of park rules.
- Collaborated with local agencies on environmental initiatives.
- Engaged community members in volunteer activities for park enhancement.
- Assisted in developing wildlife management plans.
- Conducted ecological restoration projects, including native plant reforestation and invasive species removal.
- Initiated clean, welcoming environment by picking up litter and refuse and cutting down hazardous or diseased trees.
- Collected fees from entrance passes or recreational permits sold at the park.
- Responded to emergencies involving medical aid or search and rescue operations.
- Collaborated with local law enforcement and emergency services during critical incidents within the park.
- Assisted in wildlife management and monitoring tasks, including species inventory and habitat assessment.
- Ensured that all equipment was properly maintained and stored securely when not in use.
- Coordinated search and rescue operations for lost or injured park visitors.
- Facilitated conflict resolution among park visitors to ensure a positive visitor experience.
- Managed volunteer groups and coordinated volunteer activities within the park.
- Conducted regular patrols of park areas to ensure visitor safety and protect natural resources.
- Collected and managed fees for park entry, campground use, and other services.
- Maintained trails and facilities to ensure accessibility and safety for all visitors.
- Protected individuals by restricting public access to areas of high-risk and known hazard.
- Enforced established regulations concerning environmental protection and fire prevention.
- Trained new employees regarding emergency response procedures, operational tasks and equipment upkeep.
- Cleaned and polished vehicles to enhance appearance and customer satisfaction.
- Vacuumed interiors and detailed upholstery for optimal cleanliness and comfort.
- Maintained inventory of cleaning supplies and equipment for operational efficiency.
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
Education
Townsville State High
Townsville, QLD11-1987
Skills
- Interior and exterior cleaning, sanitizing, and maintenance
- Safe cleaning with chemicals
- Laundry
- Confidentiality, health and safety protocols, procedures compliant
- Equipment and tool operation
- Inventory management
- Team collaboration
- Attention to detail
- Time management, reliability, adaptability, flexibility, and punctuality
- Multitasking, organization, and task prioritization
Certification
Queensland driver's license
Queensland Firearms License
Cert ll Small Business
References
- Alfio Barbera - 0418749350
- Pam Birchly - 0417078018
- Len Oliveri - 0429955754
Timeline
Cleaner
RSL Innisfail
07.2025 - Current
Assistant Front of House Manager
Sapore Di Italia
06.2022 - 06.2025
Counter Person
Perrys Cakes
07.2020 - 09.2022
002 Ranger
Queensland Parks and Wildlife Services
06.2012 - 08.2020
Townsville State High