Kristine Labe
Rangeville
Summary
Detail-oriented and customer-focused professional with 10 years of experience in accounting and customer service within the telecommunications industry. Proficient in managing financial records, processing invoices, reconciling accounts, and resolving customer queries with professionalism and efficiency. And experience providing high-quality care to elderly residents in aged care facilities. Skilled in supporting nursing staff, delivering personal care, assisting with daily living activities, and promoting resident independence and dignity. Committed to maintaining a safe and supportive environment while ensuring compliance with healthcare regulations.
Overview
2023
2023
years of professional experience
Work History
Assistant in Nursing
Beauaraba Living
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Marbel Telephone System, Inc.
01.2011 - 12.2022
- Handling incoming calls from client as well as making outbound calls
- Handle client files and maintain track of client complaints
- Responds to inquiries from walk-in clients
- Receive payments from clients monthly subscription
- Monitor subscribers accounts and follow up delayed payments
- Report daily transactions and deposit daily cash/cheque collection
Education
Certificate III - Individual Support
Attain Skills College
Toowoomba, QLD08-2025
Bachelor of Science - Commerce Major in Management Accounting
Gensantos Foundation College, Inc.
01.2019
High School -
Irineo L. Santiago National High School of Metro Dadiangas
01.2006
Skills
- Effective Multitasking
- Active Listening Skills
- Versatile Problem-Solving
- Trustworthy Performance
- Effective Communication
- Analytical Problem Solving
- Customer relations
- Microsoft Excel
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Personal care and hygiene support
- Vital signs monitoring and reporting
- Dementia and Alzheimer’s care support
- Palliative care assistance
- Infection control and manual handling procedures
- Feeding Support
Languages
English
Filipino
Timeline
Customer Service Representative
Marbel Telephone System, Inc.
01.2011 - 12.2022
High School -
Irineo L. Santiago National High School of Metro Dadiangas
Assistant in Nursing
Beauaraba Living
Certificate III - Individual Support
Attain Skills College
Bachelor of Science - Commerce Major in Management Accounting
Gensantos Foundation College, Inc.
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