Kristine Makalintal
UNIT 115/6-14 METRO PARADE,SA
Summary
Experienced with managing patient appointments and front desk operations in medical and dental settings. Utilizes exceptional communication skills to ensure patient satisfaction. Track record of maintaining organized records and providing efficient administrative support.
Overview
9
9
years of professional experience
Work History
Medical/Dental Receptionist
Al Bustan Medical Center
03.2016 - 04.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Dental Receptionist
Arwa Dental Clinic
02.2014 - 03.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Facilitated smoother billing process by accurately verifying insurance coverage and processing claims.
STAFF NURSE
Qualicare Diagnostic Laboratory and Clinics
02.2011 - 08.2013
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Education
Bachelor of Science - Nursing
University of Batangas
Batangas City, Philippines03-2010
Skills
- Excellent multitasking capability
- Service-oriented mindset
- Time management
- Positive and professional
Timeline
Medical/Dental Receptionist
Al Bustan Medical Center
03.2016 - 04.2020
Dental Receptionist
Arwa Dental Clinic
02.2014 - 03.2016
STAFF NURSE
Qualicare Diagnostic Laboratory and Clinics
02.2011 - 08.2013
Bachelor of Science - Nursing
University of Batangas
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