Kristine Pagauro
Laverton,VIC
Summary
Detail-oriented individual with exceptional communication and negotiation skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
14
14
years of professional experience
Work History
Credit/Receivables Officer
Sports Entertainment Network
2022.11 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
Resolutions Officer
Campaign Agent
2022.03 - 2022.10
- Contacted customers to collect outstanding payments via one-time or negotiated instalment methods.
- Processed payments and applied to customer balances.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Negotiated favourable repayment terms for financially distressed clients, balancing compassion for individual circumstances while safeguarding the company''s bottom line.
Credit Control Officer
Tango Energy
2020.05 - 2022.02
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Managed a high-volume caseload of delinquent accounts while maintaining detailed notes on all communications for future reference or legal proceedings if necessary.
- Upheld strict confidentiality standards by safeguarding sensitive customer information throughout all stages of the debt recovery process, maintaining trust and integrity within the organization.
- Developed strong relationships with clients by demonstrating empathy, understanding their financial circumstances, and offering personalized assistance throughout the debt recovery process.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Processed payments and applied to customer balances.
COVID-19 Contact Tracer
Dept of Jobs and Precincts Region
2019.12 - 2020.05
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Continuously updated knowledge of COVID-19 developments to provide up-to-date recommendations to the public.
Customer Care Consultant
Super Retail Group
2017.10 - 2019.11
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Provided first-contact resolution whenever possible by utilizing extensive product knowledge and problem-solving skills.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Cross-trained and backed up other customer service managers.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
Credit and Collection Officer
GE Money
2010.08 - 2017.10
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Prepared and submitted legal documents to initiate court proceedings.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Certificate IV - Business Administration
Wyndham Community College
Werribee, VIC07.2012
Certificate III - Business Administration
Wyndham Community College
Werribee, VIC07.2011
Skills
- Credit management
- Payment Negotiation
- Account Reconciliation
- Credit and collections
- Strong client relations skills
- Critical Thinking
- Time Management
- Teamwork and Collaboration
- Problem-Solving
- Debt recovery expertise
Languages
English
Full Professional
Tagalog
Native or Bilingual
Spanish
Full Professional
Timeline
Credit/Receivables Officer
Sports Entertainment Network
2022.11 - Current
Resolutions Officer
Campaign Agent
2022.03 - 2022.10
Credit Control Officer
Tango Energy
2020.05 - 2022.02
COVID-19 Contact Tracer
Dept of Jobs and Precincts Region
2019.12 - 2020.05
Customer Care Consultant
Super Retail Group
2017.10 - 2019.11
Credit and Collection Officer
GE Money
2010.08 - 2017.10
Certificate IV - Business Administration
Wyndham Community College
Certificate III - Business Administration
Wyndham Community College
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