Work Preference
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
BusinessDevelopmentManager
Kristine Redmond
Open To Work

Kristine Redmond

Wollongong,NSW

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Medical receptionistDriverConstruction WorkerWarehouse WorkerCustomer Care Representative

Work Type

Full TimePart TimeContract WorkSeasonal Work

Location Preference

On-SiteHybrid
Location: Wollongong, NSWSydney, NSWShellharbour, NSWSutherland, NSW
Open to relocation: Yes

Salary Range

$30/hr - $100/hr

Important To Me

Company CultureWork-life balanceCareer advancementPersonal development programs

Overview

21
21
years of professional experience
6
6
Certifications

Work History

Data Entry Clerk

AAT
Port Kembla
10.2021 - 12.2025
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Verified accuracy and completeness of data entry into the database system.
  • Maintained confidentiality of sensitive information entered into the system.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Identified discrepancies between source documents and entered data.
  • Maintained updated knowledge of industry trends related to data entry operations.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
  • Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.

Traffic Controller

Traffic Logistics
Sydney, Illawarra & South Coast
08.2020 - 10.2021
  • Communicated with law enforcement and emergency services for incident management.
  • Implemented traffic control plans based on site-specific needs and conditions.
  • Monitored equipment and signage to ensure visibility and effectiveness.
  • Managed setup and removal of temporary traffic control equipment and signs.
  • Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
  • Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
  • Assisted law enforcement officers with crowd control measures at large scale events held in busy urban centers.
  • Monitored and coordinated traffic during power outages and emergencies.
  • Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.

Traffic Controller

Prestige Traffic Management
Sydney, Illawarra & Southern Highlands
03.2019 - 02.2020
  • Implemented traffic control plans based on site-specific needs and conditions.
  • Directed vehicles around construction sites and flagged drivers through blocked roads.
  • Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
  • Directed pedestrians across busy streets and around construction sites.
  • Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.

Medical receptionist

IPN Medical
Shellharbour, Wollongong and Kirawee
03.2017 - 04.2018
  • Managed high-volume interactions as primary contact for patients and agencies via multiple channels.
  • Utilized Best Practice Premier for efficient data transfer and management across external agencies.
  • Coordinated daily reports, online claims, and billing for two busy medical centers.
  • Maintained patient records, ensuring compliance with regulations and facilitating information access.
  • Streamlined communications with Medicare, NDIS, and Services Australia to enhance workflow.
  • Scheduled patient appointments using electronic health record systems efficiently.
  • Collaborated with healthcare providers to optimize office operations.
  • Managed electronic health records using practice management software efficiently.

Call Centre Representative

Park Trent Properties Group
North Wollongong
10.2016 - 09.2017
  • Compiled, reviewed, and confirmed demographic data to assess relevance and eligibility criteria.
  • Built rapport through active listening and tailored responses adapting communication methods to accommodate diverse demographics and varying circumstances.
  • Demonstrated quick thinking in high-pressure calls, fostering positive interactions with callers of all ages and backgrounds.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

Medical Receptionist

Dr Manohar's
Sutherland, NSW
01.2005 - 10.2013
  • Managed appointment scheduling for eight to sixteen healthcare services, ensuring accuracy and efficiency.
  • Coordinated communication between patients, caregivers, and healthcare providers.
  • Maintained comprehensive documentation and accountability for all interactions.
  • Applied knowledge of booking types, services, eligibility, and fees to assist clients effectively.
  • Facilitated billing processes with third parties, including insurance and medical agencies.
  • Processed payments through cheque, direct deposit, EFTPOS, cash, and bank lodgement.
  • Ensured compliance with confidentiality policies during all communications.
  • Assisted in liaising with law enforcement and court representatives as required.

Education

Certificate 4 - WHS

Tech Skill Australia
Wollongong, NSW
09-2026

Certificate 3 - Logistics And Supply Chain Management

Alfie NSW
Wollongong
12-2019

Certificate 3 in Driving Operations

Max Solutions
`Wollongong
01-2020

Diploma Of Community Service - Incomplete

TAFE NSW
NSW
01-2022

Skills

  • Customer Service-oriented with strong verbal and written communication skills
  • Conflict resolution, problem solving, de-escalation, and harm minimization
  • Compliance and policy knowledge
  • Adaptability and accountability
  • Traffic management and planning
  • Workplace boundaries and rapport building
  • Time management and prioritization
  • Safety regulations and OHS/WHS awareness
  • Medical billing and appointment setting
  • Strong computer systems skills including ICS, CRMS, Boarder Security, Microsoft office, HotDoc and Best Practice proficiency
  • Analytical and critical thinking
  • Attention to detail & accuracy
  • Administrative support
  • Multi-line phone handling
  • Emergency response management
  • Accident prevention

Certification

Construction induction White Card

Volunteer Experience

Wollongong Homeless Hub & Safe Shelter Shoalhaven, Main duties are- Intake assessments, property searching, being comfortable approaching, engaging with & providing support to all clients, most presenting with a history of concerning areas, co-existing issues & dual diagnosis., Compiling individual assessment of client needs, developing support plans in the best interest of clients, prioritising presenting needs, networking with & referral to other agencies, assistance with cooking, cleaning & general living needs., As senior volunteer on duty, a proven understanding of protocols & responses to varying possible situations is paramount as the way you seen to be responding to risk & emergency situations will impact more than one person in more than one situation., Ensuring that we are collaborating internally & externally to provide client centred assistance to those in need are all reflections on the entire organisation.

Timeline

Data Entry Clerk

AAT
10.2021 - 12.2025

Traffic Controller

Traffic Logistics
08.2020 - 10.2021

Traffic Controller

Prestige Traffic Management
03.2019 - 02.2020

Medical receptionist

IPN Medical
03.2017 - 04.2018

Call Centre Representative

Park Trent Properties Group
10.2016 - 09.2017

Medical Receptionist

Dr Manohar's
01.2005 - 10.2013

Certificate 4 - WHS

Tech Skill Australia

Certificate 3 - Logistics And Supply Chain Management

Alfie NSW

Certificate 3 in Driving Operations

Max Solutions

Diploma Of Community Service - Incomplete

TAFE NSW

Similar Profiles

CREATE PROFILE
Kristine Redmond