Kristine VRANTSIS
Melbourne,VIC
Summary
Skilled administrative team member with an understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver , friendly and caring attitude with excellent communication skills. Experience in working within ICU
Overview
1
1
year of professional experience
Work History
Ward Clerk
Austin Health
Heidelberg, Vic
10.2023 - Current
- Arranged hospital admissions for patients as required.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Assisted nursing staff with administrative tasks to support patient care.
- Responsible for greeting visitors, answering phones and providing general information.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared discharge summaries upon completion of a patient's stay in the facility.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Utilized hospital information systems for data entry and retrieval.
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Monitored unit supply levels and notified management of ordering needs.
- Maintained a clean and organized front desk and reception area.
Education
Diploma of Business
NMIT
Melbourne, VIC01-2005
Teachers Aide
Monash University
Clayton, VICSkills
- Excellent Customer Service Skills
- Effective communication skills
- Administrative support
- Reception / Visitor management
- Patient information maintenance
- Patient confidentiality practices
- Professional telephone etiquette
- Strong organizational / time management skills
- Experience with Track care
- Knowledge of Cerner
- Knowledge of maintenance program (Ventia)
References
References available upon request.
Timeline
Ward Clerk
Austin Health
10.2023 - Current
Diploma of Business
NMIT
Teachers Aide
Monash University
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