Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals ensuring compliance with company regulations. Known for successfully handling escalated customer support issues. Looking to further expand and obtain new skills to further my career and work experience.
My role within AIA Australia as a customer service representative is that I am the first point of contact when it comes to engaging with our various stakeholders that include policy owners and financial advisers when it comes to policy maintenance and service.
Key responsibilities include:
- Providing exceptional customer service as first point of contact, processing and admin work.
- Focused on providing innovative ideas for operations and continuous improvement overall
- Answering high volume of inbound calls and outbound calls to maintain and retain insurance policies.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Within AIA Australia I also work in underwriting administration which involved tele-interviews and calls in regards to new insurance applications and contacting and discussing requirements with underwriters. The applications for insurance were through super funds such as HESTA, GESB and PSSAP as well as SMSFs.
In my previous role at Datacom, what started of initially as a 6 month contract turned into a permanent role. Worked with Services Australia contract during the COVID lockdown. The job involved taking calls and processing work for MyGov, ATO, Centrelink, and Medicare.
Worked in Employment Services, where I assisted with processing Job Seeker, COVID relief , and claims, as well as disaster relief.
Key Responsibilities:
- Processing and assisting customers with claims for JobSeeker, COVID payments, Disaster Relief payments and maintaining MyGov accounts.
- Speaking with customers as well as support workers for vulnerable people.