Kristoffer Gately
Sanctuary Lakes,VIC
Summary
Dedicated Operations & Hospitality Manager with 20 years experience in developing businesses, polices and procedures. Versed in working under pressure and adapting to new situations and challenges to best enhance business outcomes. Results driven and resilient in developing teams while improving productivity with a hands-on management style with proven ability at motivating teams to to continually exceed expectations. Adaptable and versatile to oversee multiple locations with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction . Proficient at carrying out regular operational reviews and leading management teams including training & development, budgeting, succession planning and performance management.
Overview
10
10
years of professional experience
Work History
Operations Manager
Tabcorp Park
10.2022 - 08.2023
- Supervised operation and service staff across Harness racing Victoria's premier track facility in Melton. Including 500 seat banquet space, 250 seat bistro, 150 seat cafe/restaurant, 300 person sports bar, 42 room Mantra Hotel, including outdoor events for in excess of 10,000 guests
- Developed systems and procedures to improve operational quality and team efficiency including SOP & SWP and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Handled problematic customers and clients to assist team leaders and other employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Hospitality Consultant
Self Employed
02.2022 - 10.2022
- Worked with 2 separate businesses to achieve owner goals
- Re-established in-house catering operations in a private golf club after years of contract caterers
- Worked with a 1500 capacity, 4 room events centre to establish compliance, business development, systems design and implementation and service staff training
- Hired and trained new employees, demonstrating best methods for serving clients and guests to provide highest level of customer service.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Developed and executed strategies to improve operational efficiency.
- Analyzed financial performance of venues and adjusted strategies or processes as needed to improve outcomes.
Business Unit Manager
Life Saving Victoria
09.2018 - 01.2022
- Day to day operation of LSV HQ corporate conferencing and training centre.
- Re-brand and re-launch of facility to Views@LSV to reposition venue in marketplace resulting in near doubling of turnover in 18 months and attracting and retaining top tier corporate clients including Nestle, Vic Pol Force Command, Loreal and a number of multi-national pharmaceutical companies
- Developed SOP & SWP across venue and advised Victorian network of SLSC's on compliance and safety issues through covid lockdown period
- Advised and assisted SLSC's through multi-million $ redevelopments including venue design, AV requirements, menu development through to council approval processes through to final approval
General Manager / Owner
Beehive Hotel
10.2013 - 02.2017
- Purchased and re-branded venue back to historical Beehive Hotel name , growing revenue by 40% in first year.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Planned and executed regular special events including themed wine degustation dinners, oyster & champagne tastings and corporate / private bespoke events for clients
Education
Diploma of Business - Economics & Finance - Accounting And Business Management
RMIT University
Melbourne, VIC11.2002
Food Safety Supervisor - Food Safety
Australian Institute of Food Safety
Melbourne04.2019
Licensee First Steps - Business Administration And Management
William Angliss Institute of TAFE
Melbourne, VIC10.2013
First Aid & CPR - First Aid
Life Saving Victoria
Port Melbourne05.2023
Skills
- End to End Business & Facility Management
- Staff Training & Development
- Mentoring Senior Team Members
- Policy and Procedure Implementation
- Contract Review and Negotiation
- Project Development
- Regulatory & Safety Compliance
- Continual Incremental Improvement
- Microsoft Office
Interests
Golf, Camping, Junior Football Coaching, Founder & Treasurer of SNAPP (A not-for profit sports network for Autistic kids & their families),
Timeline
Operations Manager
Tabcorp Park
10.2022 - 08.2023
Hospitality Consultant
Self Employed
02.2022 - 10.2022
Business Unit Manager
Life Saving Victoria
09.2018 - 01.2022
General Manager / Owner
Beehive Hotel
10.2013 - 02.2017
Diploma of Business - Economics & Finance - Accounting And Business Management
RMIT University
Food Safety Supervisor - Food Safety
Australian Institute of Food Safety
Licensee First Steps - Business Administration And Management
William Angliss Institute of TAFE
First Aid & CPR - First Aid
Life Saving Victoria