Kristopher Gerhardt
Goodna,QLD
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Have extensive knowledge in the break-fix and software support as well as networking.
Am able to diagnose software/hardware faults and give recommendations on how to resolve. Able to work well in a team or solo.
Overview
16
16
years of professional experience
Work History
IT Technician
Hewlett-Packard Inc
03.2009 - 10.2023
- Attended break fix events and replaced hardware in laptops, desktops and tablets. System boards, LCD screens and complete tear down of these devices.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as laptops, desktops and point of sale hardware.
- Installed point of sale hardware in many businesses such as Officeworks, BP, Spotlight, Mimco, Country Road and Subway. PC/Laptop , scanners, printers and network setup for multiple devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Worked in a team of other technicians to provide hardware and software support to businesses, schools and home users, liaised with fellow colleges to help with difficult problems.
System Network Administrator
CS Energy
02.2008 - 02.2009
- Enhanced network performance by diagnosing and resolving complex technical issues promptly.
- Reduced system downtime through proactive monitoring, troubleshooting, and maintenance of servers and network equipment.
- Implemented robust security measures for safeguarding confidential company data by configuring firewalls and antivirus software.
- Optimized network efficiency with regular updates, patches, and hardware upgrades to ensure seamless operation.
- Provided exceptional end-user support to troubleshoot hardware and software issues efficiently while minimizing operational disruptions.
- Ensured business continuity by implementing reliable backup strategies that included both on-site storage solutions and cloud-based services.
- Provisioned new software and hardware for use, following established security policies.
Education
High School Diploma -
Nanango State High School
Nanango, QLD11.2003
Skills
- Help Desk Operations
- Hardware and Software troubleshooting skills
- Expert Hardware replacement in Laptops ,Desktop, Tablet and Workstation PCs
- Desktop Technical Support
- Peripheral Repair
- Hardware Installation
- Software configuration
- Peripheral maintenance
- User Training
- Technical Support
- Hardware and Software Configuration
- Professionalism
- Attention to Detail
- Laptop Servicing
- Problem-solving abilities
Timeline
IT Technician
Hewlett-Packard Inc
03.2009 - 10.2023
System Network Administrator
CS Energy
02.2008 - 02.2009
High School Diploma -
Nanango State High School
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