Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Arnold

Wodonga,VIC

Summary

Proven leader with extensive experience at Wicked Eromas & Co, adept in operations management and strategic planning. Excelled in enhancing team performance and customer satisfaction through effective problem-solving and staff development. Skilled in MS Office and negotiation, achieving significant improvements in efficiency and profitability. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Manager

Wicked Eromas & Co
01.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Office Administrative Assistant

Bupa Aged Care
02.2019 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Created and updated records and files to maintain document compliance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Screened visitors and issued badges to maintain safety and security.
  • Set up conference rooms, technology, and materials to facilitate meetings.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Nurse Assistant

Bupa Aged Care
02.2019 - 05.2021
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
  • Demonstrated strong teamwork skills when working alongside fellow nurse assistants, nurses, physicians and other healthcare professionals striving towards common goals centered around providing high-quality care tailored specifically towards meeting individual patient needs as they arise throughout course treatment process.
  • Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
  • Assisted patients with activities of daily living, promoting independence and dignity.
  • Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
  • Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Provided emotional support to patients and their families during times of stress or illness, fostering a positive healing environment.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
  • Recognized potential emergencies quickly, implementing appropriate interventions under the guidance of supervising nurses or physicians while awaiting further assistance from emergency response services if needed.
  • Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing.
  • Participated in ongoing professional development opportunities to enhance knowledge and skills in nursing assistance practices.
  • Contributed to infection control efforts through strict adherence to hygiene protocols and diligent cleaning practices.
  • Utilized nursing knowledge to identify patient needs and offer appropriate remedies.
  • Analyzed and evaluated success of care plans, interventions and treatments.
  • Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient''s needs.
  • Provided nutritional support by helping plan meals according to dietary requirements, portioning food accurately, feeding those who required help eating due to mobility limitations or other difficulties swallowing solid foods safely without choking.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Evaluated patients' progress in treatment, communicating observations to physician on duty to maintain or adjust prescribed care.
  • Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
  • Streamlined workflow processes by efficiently organizing supplies and equipment needed for patient care delivery.
  • Promoted a culture of safety within the healthcare facility by promptly reporting any concerns or hazards observed during daily duties.
  • Educated patients on proper post-discharge care instructions, reducing readmission rates and promoting long-term health outcomes.
  • Facilitated successful rehabilitation efforts by supporting physical therapy sessions and encouraging patient participation.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms and appointments or testing locations.
  • Followed directions of licensed nurses to administer medications and treatments.

Community Support Worker

P And R Community Nursing
02.2016 - 02.2020
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
  • Strengthened family dynamics by facilitating open communication channels between clients and their loved ones during difficult times.
  • Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
  • Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
  • Facilitated group sessions focused on skill-building activities, promoting social engagement and personal growth among participants.
  • Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
  • Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
  • Promoted mental health awareness within the community through educational workshops and presentations at local events.
  • Helped clients navigate social services system and access needed resources.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Facilitated community outreach to expand participation and support.

Education

Certificate III - Age Care

Age Care Skills
Wodonga, VIC
01.2013

Home And Community Care

Age Care Skills
Wodonga
01.2013

Diploma - Management

Tafe
Albury, NSW
08.2011

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Performance Management
  • Staff Development
  • Sales Techniques
  • Sales management
  • Business Administration
  • Marketing
  • Product Management
  • Budget Control
  • Customer Service
  • Teamwork and Collaboration
  • Computer Skills
  • Problem Resolution
  • Decision-Making
  • Hiring and Training
  • Managing Operations and Efficiency
  • Task Delegation
  • Staff Training
  • Documentation And Reporting
  • Negotiation and Conflict Resolution
  • MS Office
  • Administration and Reporting
  • Shift Scheduling

Timeline

Manager

Wicked Eromas & Co
01.2021 - Current

Office Administrative Assistant

Bupa Aged Care
02.2019 - 06.2021

Nurse Assistant

Bupa Aged Care
02.2019 - 05.2021

Community Support Worker

P And R Community Nursing
02.2016 - 02.2020

Certificate III - Age Care

Age Care Skills

Home And Community Care

Age Care Skills

Diploma - Management

Tafe

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Kristy Arnold