Kristy Astbury
Cavendish,VIC
Summary
Results-driven manager with expertise in customer service and compliance enforcement. Proven ability to resolve complaints efficiently while enhancing guest satisfaction and maintaining health and safety standards.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager
Pitstop Cafe
Hamilton, vic
03.2013 - 12.2025
- Supervised daily operations of busy cafe environment.
- Developed staff schedules and implemented training programs for new employees to ensure operational efficiency.
- Coordinated customer service initiatives, resulting in improved guest satisfaction and loyalty.
- Monitored staff performance and provided feedback to address issues, enhancing overall team effectiveness.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints efficiently to maintain positive dining experiences.
- Implemented inventory control systems to ensure proper stock levels.
- Ensured compliance with health and safety regulations within the cafe.
Hospitality Worker
Woodys Cafe
Hamilton, vic
2011 - 2013
- Provided friendly customer service to enhance guest dining experiences.
- Prepared and served food and beverages according to cafe standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted in inventory management by tracking supplies and restocking items.
- Collaborated with team members to ensure efficient café operations.
- Handled cash transactions accurately during busy service hours.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
Teachers Aide
Cavendish Primary School
Cavendish, vic
01.2002 - 2011
- Supported students with special needs during lessons and daily routines.
- Monitored student behavior and provided positive reinforcement strategies.
- Communicated effectively with parents regarding student progress and concerns.
- Participated in staff meetings and contributed to school-wide initiatives.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Laminated teaching materials to increase durability under repeated use.
- Implemented classroom rules and procedures to maintain discipline and order.
Housekeeping Cleaner
Private
Cavendish, vic
2002 - 2011
- Organized cleaning supplies and equipment efficiently for daily use.
- Assisted with laundry duties, ensuring proper handling of linens.
- Followed safety protocols for handling cleaning chemicals and tools.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
Wool Handler
Tony Astbury
Cavendish, vic
1990 - 1995
- Operated wool handling equipment to ensure efficient processing.
- Sorted and graded wool based on quality and fiber characteristics.
- Maintained cleanliness and organization of work areas for safety.
- Inspected wool for contaminants and sorted accordingly before processing.
- Maintained a clean work environment by sweeping floors and removing debris from machinery areas.
- Inspected and tested wool for impurities such as vegetable matter, dirt, grease, or other foreign material.
Education
High School Diploma -
Hamilton High Schoo;
Hamilton, VIC01-1985
Skills
- Inventory management
- Compliance enforcement
- Performance monitoring
- Staff training
- Customer relationship management
- Customer service
Certification
Certificate 4 massage
Timeline
Manager
Pitstop Cafe
03.2013 - 12.2025
Teachers Aide
Cavendish Primary School
01.2002 - 2011
Hospitality Worker
Woodys Cafe
2011 - 2013
Housekeeping Cleaner
Private
2002 - 2011
Wool Handler
Tony Astbury
1990 - 1995
High School Diploma -
Hamilton High Schoo;