Summary
Work History
Education
Skills
Work Availability
Timeline
Receptionist
Kristy Baker

Kristy Baker

284 Saltwater Promenade,VIC

Summary

I am a driven Retail Manager with over 7 years of experience in retail operations, sales and team leadership. I have a proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. I am skilled in solving complicated issues and making proactive operational changes to fit the needs of the business.

Work History

Retail Store Manager

HYPE DC
02.2023 - Current
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Answered questions about store policies and addressed customer concerns.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Retail Store Manager

Lovisa
02.2018 - 11.2020
  • Coached and managed teams to provide exceptional service and achieve sales goals.
  • Reviewed sales and activity reports to measure productivity and monitor staff performance and KPI's.
  • Enforced customer service standards.
  • Overall retail operations including thorough opening, closing, shift changes, banking and POS.
  • Managed visual merchandising by completing floor moves and maintaining store cleanliness standards.
  • Unboxed new merchandise and restocked shelves in a clean and timely fashion to help promote items and boost sales.
  • Assigned tasks to team members to fit skill levels and maximize team performances to achieve targets.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Enhanced team member performances and productivity through use of motivational coaching and training
  • Completed Stocktakes successfully and efficiently
  • Cross-trained existing employees to maximize team agility and performance.


Retail Assistant

JayJays
01.2016 - 06.2018
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Dressing and arranging mannequins.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Restocked shelves and racks with latest merchandise and changed signage to promote special items and current promotions.
  • Exceeded daily and weekly sales goal.
  • Calculated pricing, applied discounts and collected payments to process transactions. As well as handling returns and exchanges.
  • Resolved all customer complaints in a professional manner in accordance with company policies.
  • Offered fitting room assistance and suggestions.
  • Special-ordered items for customers upon request.

Retail Assistant

NOVO Shoes
01.2016 - 01.2017
  • Promoted a welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Completed weekly stock and inventory assignments.
  • Remained knowledgeable of current promotions, policies regarding payment and exchanges and security practices.
  • Answered phone calls to execute orders.
  • Organized and designed displays for the floor of the department to attract customers.
  • Exceed daily and weekly sales goal both personally and as a team.
  • Resolved all customer complaints in a professional manner in accordance with company policies.

Education

Post-Graduate Certificate - Marketing

Australian Academy Of Digital Marketing
Melbourne, VIC
09-2025

Year 12 VCE -

Mildura Senior College
Mildura, VIC
12.2013

Skills

  • Staff Development and Team Building
  • Sales Techniques
  • Problem Resolution
  • Performance Tracking and Evaluation
  • Customer Relationships
  • Goal Setting
  • Work Planning and Prioritization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Store Manager

HYPE DC
02.2023 - Current

Retail Store Manager

Lovisa
02.2018 - 11.2020

Retail Assistant

JayJays
01.2016 - 06.2018

Retail Assistant

NOVO Shoes
01.2016 - 01.2017

Year 12 VCE -

Mildura Senior College

Post-Graduate Certificate - Marketing

Australian Academy Of Digital Marketing
Kristy Baker