Kristy Binnie
Summary
I am a detail-oriented individual with exceptional communication and project management skills, scheduling coordination and collaborative learning, my skills were honed at Master Builders Association Of The ACT.
Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proven track record in enhancing program planning and student engagement. Recognized for improving course evaluation processes, resulting in increased participant satisfaction. Proficient in Microsoft Office, Axcelerate & Vettrak, focused on fostering effective communication and teamwork.
Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
25
25
years of professional experience
Work History
High Risk Training Course Coordinator
Master Builders Association Of The ACT
08.2022 - 09.2025
- Assisted in scheduling and coordinating course logistics for multiple programs, including lodging HRWL notifications & organising trainer accommodation.
- Supported faculty by managing course materials and ensuring timely distribution.
- Maintained accurate records of student enrollment and attendance across various courses.
- Collaborated with team members to streamline communication between trainers and participants.
- Monitored feedback from students to improve course offerings and delivery methods.
- Provided administrative support during workshops, facilitating smooth operations and participant engagement.
- Maintained a positive, supportive learning environment for all students by addressing concerns promptly and effectively.
- Ensured compliance with departmental policies and accreditation requirements by regularly monitoring course documentation procedures.
- Built relationships with external stakeholders, community organizations and local businesses.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Developed partnerships with participants, businesses and organizations to build awareness, increase support and share resources.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
Restaurant Front of House Manager
Robert Cochrane - Oz Bistros
08.2023 - 09.2024
- Supervised front of house operations, ensuring high standards of customer service and satisfaction.
- Trained and mentored staff on best practices in guest relations and service efficiency.
- Implemented inventory control procedures to minimize waste and optimize supply usage.
- Developed staff schedules to maintain optimal coverage during peak service hours.
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
Self Employed Baker - Supplying to Mormors & Toast
Self - Merimbula Baking Co
11.2020 - 03.2024
- Developed and refined recipes for various baked goods, ensuring consistent quality and flavor.
- Conducted quality control checks on finished products, ensuring adherence to specifications and customer expectations.
- Produced consistently high-quality baked goods for customers, including Vegan & Gluten Free options.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Collaborated with local suppliers to secure high-quality ingredients, enhancing flavor of bakery products.
- Operated and maintained commercial baking equipment, adhering to safety standards and operational guidelines.
- Monitored inventory levels of ingredients and supplies, coordinating with suppliers for timely replenishment.
Cleaner /Kitchen Assistant
Imlay House Nursing Home
09.2021 - 06.2023
- Operated cleaning equipment to maintain sanitation standards in various environments.
- Conducted thorough inspections of facilities to identify and address cleanliness issues.
- Implemented efficient cleaning schedules to optimize workflow and minimize downtime.
- Trained new staff on proper cleaning techniques and safety protocols.
- Collaborated with team members to enhance overall cleanliness and organization of premises.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Assisted in food preparation, ensuring adherence to safety and hygiene standards.
- Supported kitchen operations by organizing ingredients and maintaining cleanliness.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Coordinated with chefs to prepare dishes efficiently during peak service hours.
- Provided backup support to other staff members during busy periods or staff shortages.
- Maintained strict compliance with food safety regulations, ensuring high-quality meals for patrons.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Reduced cross-contamination risks by strictly adhering to sanitation protocols when handling allergens.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
Cleaner /Guest Services Staff Member
Robyn's Nest
09.2021 - 11.2022
- Trained new staff on proper cleaning techniques and safety protocols.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Collaborated with team members to address cleanliness issues promptly and effectively.
- Developed inventory management practices for cleaning supplies to minimize waste.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Student Support Officer
University of the Sunshine Coast
01.2015 - 12.2018
- Facilitated student orientation programs, enhancing integration and support for new students.
- Monitored student progress and provided tailored interventions to address academic challenges.
- Led initiatives to improve communication between students and faculty, fostering a collaborative environment.
- Developed strong relationships with community organizations to connect students with relevant external support services when needed.
- Evaluated the effectiveness of current student support initiatives through regular assessments, making recommendations for improvements where necessary.
- Enhanced student support services by implementing innovative strategies and programs.
- Managed confidential student records diligently, maintaining accuracy and privacy in accordance with legal requirements.
- Promoted a safe and inclusive learning atmosphere by proactively addressing instances of bullying or discrimination.
- Continuously updated knowledge of best practices for student support, attending relevant conferences and trainings to maintain a high level of expertise.
- Boosted student engagement in extracurricular activities, coordinating various events and opportunities.
- Provided resources to support students in achieving career goals.
Sales/Customer Service Representative/Claims Officer
Youi Insurance
02.2008 - 06.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives on company policies and customer service protocols.
- Managed high-volume calls while maintaining quality service and customer satisfaction.
- Developed streamlined processes to enhance response times for customer requests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Sales Trainer
Accor Hotels & Resorts
03.2001 - 10.2009
- Managed recruitment, training and development for highly effective sales team.
- Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
- Improved overall team performance by conducting regular assessments and providing constructive feedback on individual progress.
- Boosted overall customer satisfaction rates by emphasizing the importance of exceptional service during all stages of the sales process in trainings.
- Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships.
- Streamlined onboarding process for new hires, ensuring proper training in product knowledge, sales techniques, and company policies.
- Built and maintained professional relationships with Hotels & Resorts, regularly organising Familiarisation trips for my team.
Education
High School Diploma -
The Glennie School
Toowoomba, QLD10-1997
Skills
- Collaborative learning
- Teaching strategies
- Student support
- Scheduling coordination
- Program planning
- Course evaluation
- Proficient in Microsoft Office
- Student engagement
Timeline
Restaurant Front of House Manager
Robert Cochrane - Oz Bistros
08.2023 - 09.2024
High Risk Training Course Coordinator
Master Builders Association Of The ACT
08.2022 - 09.2025
Cleaner /Kitchen Assistant
Imlay House Nursing Home
09.2021 - 06.2023
Cleaner /Guest Services Staff Member
Robyn's Nest
09.2021 - 11.2022
Self Employed Baker - Supplying to Mormors & Toast
Self - Merimbula Baking Co
11.2020 - 03.2024
Student Support Officer
University of the Sunshine Coast
01.2015 - 12.2018
Sales/Customer Service Representative/Claims Officer
Youi Insurance
02.2008 - 06.2015
Sales Trainer
Accor Hotels & Resorts
03.2001 - 10.2009
High School Diploma -
The Glennie School