KRISTY BOWLES
Williamstown,Vic
Summary
A versatile professional with over 19 years administration experience, 10 of those years specifically in Human Resources and OHS related roles. With excellent time management skills and the ability to prioritise work-loads. I work well under pressure and coordinate well with others to complete tasks on time. In my current role Previous to my current role, I worked for a plumbing company, were I was responsible for a variety of Human Resource functions with an emphasis on end to end onboarding and inductions, support and advice on HR matters, training and development, management of work cover claims and return to work processes, development and implementation of SWMS, policies and procedures. I work extremely well with people and I am an excellent and efficient administrator. My personnel skills will exceed all expectations, as I have a very friendly, respectful and positive approach when dealing with people. I would love to be given the opportunity to work within your organisation, as I am confident that I would fast become a valued member of the team. I would like to assist the business in achieving the greatest results possible. I am a very positive and dedicated person and will always give 100% of my efforts and this will show in my quality of work.
Overview
18
18
years of professional experience
Work History
Human
Workplace Health
- Resources
- Dedicated Human Resources Coordinator focused on developing efficient processes using knowledge of recruiting, employee relations, training and development and auditing
- Highly efficient and well established in administrative environments that are fast paced and challenging
- Implement effective HR policies to ensure all practices are compliant with labour and employment regulations
- End to end recruitment of new employees by identifying candidates, conducting interviews, performing reference checks and issuing employment contracts
- Induction of new employees, introducing policies & procedures, client induction sites etc
- Identifying training requirements/gaps
- Provide high quality support and advise on a wise range of common HR matters, including guidance and coaching for employees and managers on workplace relations matters such as employee welfare, performance management, policy interpretation, wellness and health
- Assess employee performance and issue disciplinary notices where required
- Maintained both hard and digital copies of employee records
- Liaise with management and employees to address demands and grievances
- Initiated Mental Health Awareness within the business
- End to end coordination of employee apprenticeships, & Safety
- Responsible for coordinating the day to day Workplace Health & Safety for 35+ employees
- Implementation and management of policies and procedures, developing and facilitating internal/ external audits and conducting OHS Committee meetings
- Coordinating WorkCover claims, incident reporting, investigation and return to work
- Development, maintenance, and distribution of Safe Work Method Statements
- Management of all client induction sites, including OHS requirements & keeping track of employee expiry dates
- Ensure employees, business partners, contractors and visitors are aware of their obligations within the OHS Management Standard through the coordination of site inductions
- Develop and maintain the organisations OHS systems
- Maintaining a register of accidents and injuries and providing an analysis of these to Health and Safety Committee meetings on a monthly basis, identifying emerging OHS risks in the workplace
- Maintaining a record of training delivered in the Training Matrix
- Provide in depth OHS assistance to the Director on client Tenders
- Identifying and reporting hazards in the workplace
- Ensure all tools/equipment are test and tagged accordingly
- Marketing & Communications
- Maintenance of the firm brand ensuring consistency across all marketing collateral
- Ensure client service is carried out at highest level
- Co-ordinate and execute social media and website updates
- Maintain and grown Directors LinkedIn profiles and social media accounts
- Provide general support to the directors as required
- Arrange business functions EG end of year celebrations, birthdays, mid-year functions
- CAREER
Office Manager
12.2006
- Diary management for branch manager
- Regular minute taking and distribution
- Daily informal briefings with the team to discuss invoicing issues etc
- Regular team meetings
- Efficient leave tracking
- Assist in the hiring process of new employees, from placing job ads, conducting telephone interviews, face to face interviews and all communications thereafter
- Preparing contracts of employment, uniform agreements, verbal/written warnings
- Management of personnel files
- Assist General Manager with employee warnings (written & verbal) and terminations of employment
- OHS committee member
- Marketing initiatives
- Payroll
- Administration
- Invoicing – entering of labour, parts, purchase orders and creating descriptions onto jobs
- Liaising with customers on a day to day basis ensuring total customer satisfaction
- Handling customer specifications, ie compiling customer vehicle reports, status updates etc
- File management of each job - create job in the VISION/VSM data base, create file, ensure all paperwork is kept in file, close job once complete and file away
- Ensuring before invoice is raised, all customer needs are reflected i.e
- Order numbers, relevant information mentioned in description etc
- Daily monitoring of technician clock cards and timesheets entries
- Dealing with Customer Warranty Claims, sending warranty claims on behalf of customers to suppliers
- Branch data base management, tracking of all jobs in the VSM/VISION system
- Compiling professionally written quotations at customer request
- Data base assistance, reporting to IT Manager with any faults that occur
- Raising and processing purchase orders for the company (ordering parts)
- Ordered, sorted, sold and organize couriers for spare parts as required, Responsible for performing a dual role as Receptionist for the conference centre and training business, and Executive Assistant to the HR Manager
- Professional and effective management of the Reception including; switchboard operation, meeting and greeting clients, managing and/or directing client enquiries with respect to the conference centre or training business; co-ordination of couriers, mail management, daily banking, formatting documents and finalizing powerpoint presentations, photocopying course materials, data-entry, undertaking internet research, and making cold calls to expand prospective client databases
- The Receptionist role also involved the provision of support to the conference Centre Manager, including; managing conference centre enquiries, the provision of advice with respect to room hire/availability, equipment costs, and food and beverage packages, and the preparation of quotes
- Provision of effective and efficient support to the HR Manager including; communicating with clients/contacts in a professional and effective manner, drafting communications, formatting documents, assisting with end-to-end recruitment campaigns, assisting in the co-ordination of twice annual performance review process, assisting with the co-ordination of the staff learning and development program, managing IT issues and liaising with the service provider, opening and actioning mail, attending meetings and taking Minutes, diary management, taking occasional dictation, undertaking research, assisting the management of personnel files, and general filing.
HR Coordinator
DG GROUP AUSTRALIA
04.2016 - 05.2022
Office Manager / HR & OHS
FREIGHTQUIP SERVICE
11.2007 - 10.2013
- Responsible for managing the day to day office administration for Freightquip Service with a strong focus on customer satisfaction
- Provide high level confidential, administrative and secretarial assistance to the National Service Manager & GM directly
- Freightquip Service, encompasses manufacturing, onsite, design and fabrications to the Air/Rail/Road and Sea market segments
- Inclusive of After Sales Support, Warranty, Service Parts and Hire for all brands of the Freightquip product offer.
Receptionist / Executive Assistant
CMA Pty Ltd
04.2004 - 12.2007
Training Administrator / Executive Assistant
CMA Pty Ltd
04.2004 - 11.2007
- Responsible for providing administrative support to the Training Co-ordinator and three Senior Consultants within a boutique training organization and conference centre, whose primary goal is to enhance business results and relationships by increasing the effectiveness of negotiations and key communications
- Effectively managed the workshop registration process, including the preparation of relevant correspondence and recording of participant and workshop details using a customized database
- Preparation and distribution of workshop materials for all training programs; including pre-workshop packs, presentation slides, course handouts and materials, and post-workshop evaluations
- At the request of, or in the absence of the Training Co-ordinator, effectively handled client enquiries regarding course bookings, workshop costs, venue requirements and participant registrations
- Co-ordination of course administration for subjects conducted by CMA Consultants at Monash University
- This included; liaison with the Monash faculty representative, management of student enrolments, preparation and collation of course materials, co-ordination of oral examination sessions, and assistance with any post-workshop administration
- Provision of personal assistance to two Consultants, including; diary management, travel arrangements, processing business expense claims; liaising with clients on their behalf, formatting letters and reports, preparing powerpoint presentations, co-ordinating client meetings, and monitoring deadlines and client follow-ups resulting from regular business review and Consultant meetings.
Skills
- Advanced Microsoft Office Suite
- Staff training and development
- New employee inductions
- Maintains confidentiality
- Extensive administration experience including; accounts, payroll, invoicing
- Extensive data base experience
- Extremely efficient and organised
- Well-developed communication skills (verbal and written)
- Ability to multi-task and work under pressure
- Strong attention to detail
- Pro-active approach to task management
- Reliable, punctual and trustworthy Certificates/Workshops
Timeline
HR Coordinator
DG GROUP AUSTRALIA
04.2016 - 05.2022
Office Manager / HR & OHS
FREIGHTQUIP SERVICE
11.2007 - 10.2013
Office Manager
12.2006
Receptionist / Executive Assistant
CMA Pty Ltd
04.2004 - 12.2007
Training Administrator / Executive Assistant
CMA Pty Ltd
04.2004 - 11.2007
Human
Workplace Health
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