- I have been blessed to and delight in exploring famous landmarks, historical sites of importance and cultural attractions across the world, and immersing in local customs and traditions
- I enjoy sharing travel tips, recommendations, insights and experiences with fellow enthusiasts
- Volunteering with wildlife and disadvantaged animals has always been a part of my personal life
- I am an avid reader of books, of all genres, particularly while beach or pool-side, and I ensure to maintain a healthy and fit lifestyle
Kristy Buckley
Surfers Paradise,QLD
Summary
Professional, prepared leader and colleague with strong focus on team collaboration and achieving results. Skilled in the management of a diverse team, safety protocols, and passenger service excellence. Reliable and adaptable with proven ability to handle changing needs and complex situations. Excellent communication, leadership, and problem-solving abilities.
Extensively well traveled, with a passion for cultures, history and the natural world.
Overview
23
23
years of professional experience
Work History
Cabin Supervisor - In Flight Services
Emirates Airlines
12.2007 - 12.2024
- Over 17,000 operational in-flight hours, spanning 158 destinations, supervising crew members from 170 countries
- Implemented successful safety, security and emergency procedures during unexpected situations, ensuring the safety of passengers and crew members alike.
- Mentored new cabin crew hires, providing guidance on company policies and procedures as well as hands-on training.
- Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback.
- Effectively lead a team of 15 to 24 crew daily of diverse cultures and experience, ensuring efficient communication and teamwork to successfully reach our goals
- Handled escalated passenger complaints and common concerns professionally, taking proactive measures to resolve conflicts and provide timely solutions.
- Ensured compliance with airline policies and global aviation regulations, maintaining a safe environment for all passengers and crew members.
- Participated in ongoing professional development in the areas of safety, security, medical, leadership and hospitality
- Maintained a positive and successful environment consisting of diverse nationalities and cultures, and tailored interactions to be respectful of such.
- Embraced entirely the shift work lifestyle across global time-zones, operating at all hours and extensive hours.
Dormitory Parent
Shalom Christian College
06.2007 - 12.2007
- Assumed the role of being an away-from-home parent to the approximately 50 teenage girls boarding at the school.
- Organised and chaperoned after school activities and weekend events and outings.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed general housekeeping and ensured the health and wellbeing of the boarders was kept to standard.
- Acted as confidant, disciplinary and role model to the girls.
- Consistently harnessed patients, tolerance, high levels of energy, and situational and cultural awareness
Assistant Retail Manager/Sale Promotions Specialist
Royal Caribbean International
12.2004 - 05.2007
- Upheld consistent presentation standards to impress 2000-4000 on board guests, with aim to increase sales, tailored specifically for oceanic environments.
- Led a team of up to 20 sales associates, providing ongoing training and performance feedback to ensure superb customer service.
- Liaised with international vendors and coordinated merchandise intake from shore to ship.
- Created and delivered promotional seminars, presentations and events.
Animal/Marine Mammal Trainer - Long Term Voluntary
Sea World
06.2002 - 11.2003
- Enhanced marine mammal welfare by implementing positive reinforcement training methods and maintaining a safe environment.
- Educated visitors on marine mammal biology, ecology, and conservation issues during interactive encounters and behind-the-scenes tours.
Education
Bachelor of Science - Marine And Wildlife Biology
Griffith University
QLD11-2002
High School Diploma -
Trinity College
Beenleigh, QLD11-1998
Skills
- Inter-departmental coordination and time management
- Safety and security procedures across international platforms
- Passenger assistance and ACAA familiarisation
- Staff training, delegation and supervision
- Professional ethics and cultural awareness
- Multitasking, adaptability and flexibility
- Problem-solving, decision-making, conflict and complaint resolution
- Brand promotion and high grooming and behavioural standards
- Annual training in First Aid Response/Advanced Restraint Techniques/Fire Fighting/Dangerous Goods Handling/Survival Techniques
- Completed EHL - Ecole Hotelier de Lausanne, Switzerland hospitality course
Interests
Timeline
Cabin Supervisor - In Flight Services
Emirates Airlines
12.2007 - 12.2024
Dormitory Parent
Shalom Christian College
06.2007 - 12.2007
Assistant Retail Manager/Sale Promotions Specialist
Royal Caribbean International
12.2004 - 05.2007
Animal/Marine Mammal Trainer - Long Term Voluntary
Sea World
06.2002 - 11.2003
Bachelor of Science - Marine And Wildlife Biology
Griffith University
High School Diploma -
Trinity College
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