Kristy Burden
Penrith,NSW
Summary
Proven leader with a track record of enhancing customer relations and achieving fiscal responsibility at Pink Rhino Cleaning Specialists. Skilled in business administration and fostering team collaboration, I excel in strategic decision-making and budget control, ensuring top-notch service and operational efficiency.
Overview
21
21
years of professional experience
Work History
Business Owner
Pink Rhino Cleaning Specialists
09.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including scheduling, budgeting, forecasting.
Fresh Food Manager
Woolworths Supermarket
07.2012 - 10.2022
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Trained and led team of 35 department team members.
- Completed cycle counts and monthly inventory.
- Responsible for forecasting and rostering.
Cafe Manager
Cafe Poco’s
01.2004 - 07.2014
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Education
Year 9 -
Elizabeth Macarthur High School
Narellan, NSWSkills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Work Planning and Prioritization
- Business Planning
- Employee Training
- Team Collaboration and Leadership
- Project Management
- Business Administration
- Purchasing and planning
- Strategic Decision-Making
- Issue Resolution
- Budget Control
Timeline
Business Owner
Pink Rhino Cleaning Specialists
09.2022 - Current
Fresh Food Manager
Woolworths Supermarket
07.2012 - 10.2022
Cafe Manager
Cafe Poco’s
01.2004 - 07.2014
Year 9 -
Elizabeth Macarthur High School